Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.). Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and we are among the top performing and fastest growing companies in the world.
· Seeking an experienced Onsite Support Analyst to provide production support for Eagle and associated investment management applications. The role will act as a key onsite interface, ensuring timely monitoring, triage, coordination and resolution/escalation of production issues while maintaining operational continuity.
Key Responsibilities
· Monitor Eagle production milestones, batch processes, workflows, data feeds and application health, and promptly address exceptions.
· Perform L1/L1.5 production issue triage, execute documented runbook/SOP resolutions, create tickets and escalate unresolved issues to development, BA or vendor teams.
· Support Eagle STAR schedules, Eagle data loads and extracts, Eagle RDC processes, performance calculations, index processing, reconciliations, month-end activities and data validation.
· Monitor Argent alerts/job failures, CRD batch processes, Eagle–CRD reconciliations and associated downstream services.
· Coordinate with client stakeholders, application teams, infrastructure teams and vendors for timely resolution of production issues.
· Support deployment activities, post-maintenance validation/testing and environment health checks.
· Maintain and enhance runbooks, SOPs/WEPs, operational documentation, dashboards and support metrics.
· Required Skills & Experience
· Experience in production/application support within Investment Management / Asset Management.
· Working knowledge of Eagle Investment Systems- Eagle RDC, Eagle STAR, Eagle Automation Center, Eagle Performance reports
· Strong understanding of batch monitoring, incident management, data validation and reconciliation.
· Ability to troubleshoot issues, execute documented recovery procedures and coordinate effectively across technical and business teams.
· Strong client-facing communication, ownership and stakeholder-management skills.
· Flexibility to support business-critical processing windows and production milestones.
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Jobs. Application Accepted: 11/010/2026
The annual salary for this position is between $100,000 - $135,000 depending on experience and other qualifications of the successful candidate.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable language
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!
Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
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A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
