Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.). Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and we are among the top performing and fastest growing companies in the world.
· Seeking an experienced Onsite Support Analyst to provide production support for Eagle and associated investment management applications. The role will act as a key onsite interface, ensuring timely monitoring, triage, coordination and resolution/escalation of production issues while maintaining operational continuity.
Key Responsibilities
· Monitor Eagle production milestones, batch processes, workflows, data feeds and application health, and promptly address exceptions.
· Perform L1/L1.5 production issue triage, execute documented runbook/SOP resolutions, create tickets and escalate unresolved issues to development, BA or vendor teams.
· Support Eagle STAR schedules, Eagle data loads and extracts, Eagle RDC processes, performance calculations, index processing, reconciliations, month-end activities and data validation.
· Monitor Argent alerts/job failures, CRD batch processes, Eagle–CRD reconciliations and associated downstream services.
· Coordinate with client stakeholders, application teams, infrastructure teams and vendors for timely resolution of production issues.
· Support deployment activities, post-maintenance validation/testing and environment health checks.
· Maintain and enhance runbooks, SOPs/WEPs, operational documentation, dashboards and support metrics.
· Required Skills & Experience
· Experience in production/application support within Investment Management / Asset Management.
· Working knowledge of Eagle Investment Systems- Eagle RDC, Eagle STAR, Eagle Automation Center, Eagle Performance reports
· Strong understanding of batch monitoring, incident management, data validation and reconciliation.
· Ability to troubleshoot issues, execute documented recovery procedures and coordinate effectively across technical and business teams.
· Strong client-facing communication, ownership and stakeholder-management skills.
· Flexibility to support business-critical processing windows and production milestones.
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Jobs. Application Accepted: 11/010/2026
The annual salary for this position is between $100,000 - $135,000 depending on experience and other qualifications of the successful candidate.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable language
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.
