Job Description:
We are seeking a skilled and proactive Production Support Engineer to join our cloud contact center team leveraging Amazon Connect. The ideal candidate will have hands-on experience with AWS Connect, Lex, Lambda and Amazon DynamoDB, and will be responsible for maintaining, monitoring, and enhancing our cloud-based customer service infrastructure.
Key Responsibilities:
- Provide L2/L3 production support for Amazon Connect-based contact center solutions.
- Monitor and troubleshoot issues in AWS Lambda functions integrated with Amazon Connect workflows.
- Maintain and optimize CI/CD pipelines using AWS Code Pipeline for seamless deployment and rollback
- Manage and query Amazon DynamoDB tables for real-time data access and updates.
- Collaborate with development and QA teams to ensure smooth releases and incident resolution.
- Implement logging and alerting using CloudWatch and other monitoring tools.
- Participate in on-call rotation and provide timely resolution to production incidents.
- Document support procedures, known issues, and resolutions.
Required Skills:
- Strong experience with Amazon Connect and its integration with AWS services.
- Proficiency in AWS Lambda (Node.js is preferred).
- Experience with AWS CodePipeline, CodeBuild, and CodeDeploy.
- Hands-on knowledge of Amazon DynamoDB, including table design and querying.
- Familiarity with CloudFormation for infrastructure as code.
- Excellent problem-solving and communication skills.
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About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
