Job Description:
We are seeking a skilled and proactive Production Support Engineer to join our cloud contact center team leveraging Amazon Connect. The ideal candidate will have hands-on experience with AWS Connect, Lex, Lambda and Amazon DynamoDB, and will be responsible for maintaining, monitoring, and enhancing our cloud-based customer service infrastructure.
Key Responsibilities:
- Provide L2/L3 production support for Amazon Connect-based contact center solutions.
- Monitor and troubleshoot issues in AWS Lambda functions integrated with Amazon Connect workflows.
- Maintain and optimize CI/CD pipelines using AWS Code Pipeline for seamless deployment and rollback
- Manage and query Amazon DynamoDB tables for real-time data access and updates.
- Collaborate with development and QA teams to ensure smooth releases and incident resolution.
- Implement logging and alerting using CloudWatch and other monitoring tools.
- Participate in on-call rotation and provide timely resolution to production incidents.
- Document support procedures, known issues, and resolutions.
Required Skills:
- Strong experience with Amazon Connect and its integration with AWS services.
- Proficiency in AWS Lambda (Node.js is preferred).
- Experience with AWS CodePipeline, CodeBuild, and CodeDeploy.
- Hands-on knowledge of Amazon DynamoDB, including table design and querying.
- Familiarity with CloudFormation for infrastructure as code.
- Excellent problem-solving and communication skills.
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Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional sobre el empleo
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