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AWS Connect Administrator

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Cognizant is seeking an experienced AWS Connect Administrator to manage, support, and optimize Amazon Connect contact center environments. The ideal candidate will be responsible for platform administration, IVR and contact flow management, troubleshooting, integrations, reporting, and continuous improvement initiatives that enhance customer and agent experiences. This is a remote role. Applicants must have valid US work authorization. Cognizant will not offer visa sponsorship now or anytime in the future.

Key Responsibilities

  • Administer and maintain Amazon Connect environments, including contact flows, queues, routing profiles, security profiles, and user management.
  • Design, configure, and optimize IVR workflows, call routing, and self-service capabilities.
  • Troubleshoot contact center issues related to telephony, call routing, agent connectivity, and voice quality.
  • Support integrations between Amazon Connect and enterprise platforms such as ServiceNow, CRM systems, Microsoft Teams, Active Directory, and AWS services.
  • Monitor platform performance, availability, and operational health while ensuring timely incident resolution.
  • Develop and maintain operational reports and dashboards to track contact center performance metrics.
  • Implement security controls, maintain compliance standards, and support audit requirements.
  • Drive automation and process improvements using AWS services, APIs, and workflow automation tools.

Required Qualifications

  • Hands-on experience administering Amazon Connect in a production environment.
  • Strong knowledge of contact flow development, IVR design, queue management, and routing configurations.
  • Experience with AWS services including Lambda, IAM, CloudWatch, S3, SNS, API Gateway, and Amazon Lex.
  • Knowledge of contact center technologies, telephony, ACD routing, and omnichannel support.
  • Experience with IT service management processes, including incident, problem, and change management.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Excellent communication and stakeholder management abilities.
  • Ability to support after-hours or on-call activities when required.

Preferred Qualifications

  • Experience integrating Amazon Connect with ServiceNow, Salesforce, Microsoft Teams, or other CRM/contact center platforms.
  • Knowledge of AI-enabled customer service solutions and chatbot technologies.
  • Experience with reporting tools such as Power BI.
  • AWS and/or ITIL certifications preferred.

Preferred Certifications

  • AWS Certified Cloud Practitioner
  • AWS Certified SysOps Administrator
  • AWS Certified Solutions Architect – Associate
  • ITIL Foundation

The salary range for this role is between $114,000 and $133,000 depending on skills and qualifications of the candidate. Applications will be accepted till 9/12/2026.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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