About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
Role: Deskside Services Lead
Location: Cincinnati OH/ Stamford CT/ Alpharetta GA
Mandatory skills: MAC, Windows, SCCM, Active Directory , SLA/KPI, ITIL, ServiceNow Reporting, Team Management, Good Expertise Dell, Lenovo and Chromebook
- Windows 10/11 and macOS troubleshooting and administration (L2 level)
- Hardware diagnostics and repair for laptops, desktops, printers, and peripherals
- Microsoft 365, Active Directory/Entra ID, Intune/SCCM (endpoint management and imaging)
- Networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN)
- Remote support tools and mobile device support (iOS/Android, MDM)
- Endpoint security basics (antivirus/EDR, encryption such as BitLocker, patching)
- Service management
- ITSM tool proficiency (ServiceNow, Remedy, Jira Service Management, or equivalent)
- ITIL practices: incident, problem, change, request, and asset/configuration management
- SLA/KPI management, reporting, and dashboarding
- Vendor and warranty management
- Leadership and people management
- Team management, rostering, and capacity planning
- Coaching, performance management, and conflict resolution
- Escalation and major-incident management under pressure
- Decision-making and prioritization
Soft skills
- Strong customer-service orientation, including handling VIP and executive users
- Clear written and verbal communication with technical and non-technical audiences
- Stakeholder management and cross-team collaboration
- Documentation and knowledge management discipline
Compensation: We are offering between $90,000 – $115,000. Applications will be accepted until Nov 6, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in US without requiring employer sponsorship, now or at any time in the future.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
