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Desktop Support

00068102532


Job Summary

We are seeking a dedicated Technical Lead with 3 to 5 years of experience in Desktop Support to join our team in a hybrid work model. The ideal candidate will excel in providing remote support ensuring seamless operations and enhancing user experience. This role involves day shifts and does not require travel allowing for a balanced work-life integration.


Responsibilities

  • Provide expert remote desktop support to ensure smooth and efficient operations for all users.
  • Troubleshoot and resolve technical issues promptly to minimize downtime and enhance productivity.
  • Collaborate with team members to develop and implement effective support strategies.
  • Maintain up-to-date knowledge of industry trends and best practices in desktop support.
  • Ensure all support requests are logged and tracked in the system for accurate reporting and analysis.
  • Develop and deliver training sessions to enhance user proficiency and reduce support requests.
  • Oversee the installation and configuration of desktop systems and software applications.
  • Monitor system performance and proactively address potential issues to prevent disruptions.
  • Coordinate with vendors and service providers to ensure timely resolution of hardware and software issues.
  • Document all support processes and procedures to ensure consistency and efficiency in service delivery.
  • Provide feedback and recommendations for improving support processes and user experience.
  • Ensure compliance with company policies and industry regulations in all support activities.
  • Contribute to the development of support documentation and knowledge base articles.


Qualifications

  • Possess a strong understanding of desktop support principles and practices.
  • Demonstrate proficiency in remote support tools and technologies.
  • Exhibit excellent problem-solving skills and attention to detail.
  • Have strong communication skills to effectively interact with users and team members.
  • Show ability to work independently and manage multiple tasks efficiently.
  • Display a commitment to continuous learning and professional development.
  • Hold a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate.


Certifications Required

  • CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate

About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

 

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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What struck me the most when I joined 25 years ago was Cognizant’s entrepreneurial culture. Colleagues and leaders alike were open to hearing new ideas, no matter how small. This culture exists to this day.
Vandana Viswanathan Senior Consulting Partner
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My leaders are very supportive of my career. If I want to pursue an opportunity, I can just speak with them and they’ll help me reach my goals.
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Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
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