About the role
In this role you will lead the design, implementation, and optimization of scalable ServiceNow SecOps, SIR and VR solutions, including custom scoped applications and complex workflows.
In this role, you will:
- System Integration: Design and maintain robust integrations between ServiceNow and enterprise systems using Integration Hub, REST/SOAP APIs, and MID Servers.
- Platform Governance: Establish and enforce coding standards, best practices, and security policies (ACLs) to ensure platform scalability and performance.
- Agile Collaboration: Facilitate requirements gathering workshops, translate business needs into technical user stories, and manage sprint backlogs.
- Platform Maintenance: Oversee instance upgrades, patch management, and automated testing (ATF) to maintain environment consistency and stability.
- AI & Innovation: Explore and implement AI-powered features, to automate repetitive tasks and improve operational efficiency.
Work Model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Charlotte, NC.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
Required Technical Skills
- ServiceNow Scripting: Expert-level proficiency in JavaScript, GlideScript, Business Rules, Client Scripts, and Script Includes.
- Integration Expertise: Advanced knowledge of API protocols (REST, SOAP), JSON, and data transformation techniques.
- Platform Tools: Mastery of Flow Designer, Studio IDE, Update Sets, and Automated Test Framework (ATF).
- Domain Knowledge: In-depth experience with core modules like ITSM, ITOM, SecOps, Vulnerability Response, Security Incident Response.
- Experience: Typically 8–10 years of IT experience dedicated specifically to ServiceNow development.
These will help you stand out
- Certifications: ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD), Certified Implementation Specialist (CIS) in specific modules like ITSM, ITOM, SecOps, SIR, VR.
- Methodology: Strong understanding of ITIL best practices and Agile/Scrum frameworks.
- Analytical Ability: Advanced troubleshooting skills to resolve complex technical issues and optimize system performance.
· Communication: Ability to present complex technical concepts to non-technical stakeholders clearly
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
#LI-NC1
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Disclaimer: Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.