Responsibilities
· Manage end-to-end FIX connectivity for clients and exchange or venue-side connections, including drop copy and gateways across Fidessa and Broadridge.
· Provide senior-level cash equities trading technology support and act as an escalation point for trading desk and FIX client issues.
· Manage market data feeds and coordinate timely resolution of reliability or data issues.
· Elicit, document, specify, and prioritize business and technology requirements between the trading desk and technology teams.
· Plan and coordinate BAU change projects and platform enhancements using JIRA within a sprint-based workflow.
· Support APAC market activity across Australia, New Zealand, Japan, Singapore, Hong Kong, Korea, and Taiwan, including trading and regulatory considerations.
· Collaborate with the Sydney-based BAU lead and wider APAC technology team to manage priorities and capacity.
· Evaluate, adopt, and advocate for AI tooling where it improves support quality, incident resolution speed, or operational efficiency.
Qualifications and Skills
Required
· 8-10 years of experience in front office trading technology support within cash equities.
· Deep Fidessa expertise, including configuration, FIX session management, troubleshooting, and user support.
· Strong FIX protocol knowledge across client-facing and exchange or venue-side connectivity.
· Experience using Broadridge in a trading technology context.
· Familiarity with market data platforms and market data issue resolution.
· Business analysis skills, including the ability to elicit, document, and clearly specify requirements.
· Experience working in a JIRA-driven, sprint-based team without requiring a formal agile framework.
· Solid understanding of APAC cash equities markets, microstructure, and operational norms.
· Curious mindset with demonstrated interest in applying emerging tools, including AI, to day-to-day technology and support work.
Preferred
· Hands-on experience configuring UL COMS rules in the Broadridge ITiviti Order Management System (OMS).
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About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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