Location: Holýšov, Czechia
Work model: on-site
About the Role
We're looking for a Field Support Representative I to join our IT support team, delivering hands-on technical support across office, manufacturing, and lab environments. You'll be the go-to person for end-user support, hardware/software deployment, and site infrastructure needs — helping keep our people and systems running smoothly every day.
What You'll Do
Core Support
- Handle Install, Move, Add, Change (IMAC) requests, break-fix issues, and general end-user support
- Support manufacturing "shop-floor" devices including handhelds, laptops, and scanners
- Perform data collection and preservation for migrations and eDiscovery activities
- Stage, build, and image systems using the standard client image (eCore)
- Install and configure hardware/software components for end-user usability
Site & Infrastructure Support
- Provide "smart hands and feet" support across teams on demand
- Rack and stack support for commissioning/decommissioning infrastructure devices
- Grant vendor access to site communication rooms (IDF/MDF/MMR) and Data Center/server rooms
- Support power shutdown maintenance activities, including safely shutting down network devices and servers in the Data Center
- Coordinate cable patching with vendors as needed
- Ensure LAN, Wi-Fi, video conferencing (Tandberg), printer, and voice services are functioning on-site
Asset & Vendor Management
- Manage full IT asset lifecycle for the location/region: collection, secure storage, labeling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
- Manage printer fleet usage and coordinate with vendors for continuity of print services
Manufacturing & Lab Environments
- Support manufacturing and lab IT systems, including scanners, printers, tablets, PCs connected to specialized test equipment, and line-side PCs
- Work effectively within Clean Room and/or manufacturing environments
What You'll Need
Required:
- Strong communication and customer support skills
- Solid analytical and troubleshooting abilities
- Strong working knowledge of Windows OS
- Working knowledge of MS Office and common business applications
- Minimum 2 years of deskside support experience
- Basic knowledge of networks, telecom, and compute/storage
- Basic knowledge of mobile device support
Preferred:
- Experience supporting manufacturing, lab, or distribution center IT environments
- Advanced communication skills for coordinating with multiple teams and OEMs on high-priority issues
- Advanced Microsoft skills (e.g., server support)
- Prior experience in Clean Room or manufacturing settings
- Strong attention to detail and a quality-first mindset
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关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
