Location: Holýšov, Czechia
Work model: on-site
About the Role
We're looking for a Field Support Representative I to join our IT support team, delivering hands-on technical support across office, manufacturing, and lab environments. You'll be the go-to person for end-user support, hardware/software deployment, and site infrastructure needs — helping keep our people and systems running smoothly every day.
What You'll Do
Core Support
- Handle Install, Move, Add, Change (IMAC) requests, break-fix issues, and general end-user support
- Support manufacturing "shop-floor" devices including handhelds, laptops, and scanners
- Perform data collection and preservation for migrations and eDiscovery activities
- Stage, build, and image systems using the standard client image (eCore)
- Install and configure hardware/software components for end-user usability
Site & Infrastructure Support
- Provide "smart hands and feet" support across teams on demand
- Rack and stack support for commissioning/decommissioning infrastructure devices
- Grant vendor access to site communication rooms (IDF/MDF/MMR) and Data Center/server rooms
- Support power shutdown maintenance activities, including safely shutting down network devices and servers in the Data Center
- Coordinate cable patching with vendors as needed
- Ensure LAN, Wi-Fi, video conferencing (Tandberg), printer, and voice services are functioning on-site
Asset & Vendor Management
- Manage full IT asset lifecycle for the location/region: collection, secure storage, labeling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
- Manage printer fleet usage and coordinate with vendors for continuity of print services
Manufacturing & Lab Environments
- Support manufacturing and lab IT systems, including scanners, printers, tablets, PCs connected to specialized test equipment, and line-side PCs
- Work effectively within Clean Room and/or manufacturing environments
What You'll Need
Required:
- Strong communication and customer support skills
- Solid analytical and troubleshooting abilities
- Strong working knowledge of Windows OS
- Working knowledge of MS Office and common business applications
- Minimum 2 years of deskside support experience
- Basic knowledge of networks, telecom, and compute/storage
- Basic knowledge of mobile device support
Preferred:
- Experience supporting manufacturing, lab, or distribution center IT environments
- Advanced communication skills for coordinating with multiple teams and OEMs on high-priority issues
- Advanced Microsoft skills (e.g., server support)
- Prior experience in Clean Room or manufacturing settings
- Strong attention to detail and a quality-first mindset
#LI-1_MS1
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Applicants must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for this position.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
