Location: Holýšov, Czechia
Work model: on-site
About the Role
We're looking for a Field Support Representative I to join our IT support team, delivering hands-on technical support across office, manufacturing, and lab environments. You'll be the go-to person for end-user support, hardware/software deployment, and site infrastructure needs — helping keep our people and systems running smoothly every day.
What You'll Do
Core Support
- Handle Install, Move, Add, Change (IMAC) requests, break-fix issues, and general end-user support
- Support manufacturing "shop-floor" devices including handhelds, laptops, and scanners
- Perform data collection and preservation for migrations and eDiscovery activities
- Stage, build, and image systems using the standard client image (eCore)
- Install and configure hardware/software components for end-user usability
Site & Infrastructure Support
- Provide "smart hands and feet" support across teams on demand
- Rack and stack support for commissioning/decommissioning infrastructure devices
- Grant vendor access to site communication rooms (IDF/MDF/MMR) and Data Center/server rooms
- Support power shutdown maintenance activities, including safely shutting down network devices and servers in the Data Center
- Coordinate cable patching with vendors as needed
- Ensure LAN, Wi-Fi, video conferencing (Tandberg), printer, and voice services are functioning on-site
Asset & Vendor Management
- Manage full IT asset lifecycle for the location/region: collection, secure storage, labeling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
- Manage printer fleet usage and coordinate with vendors for continuity of print services
Manufacturing & Lab Environments
- Support manufacturing and lab IT systems, including scanners, printers, tablets, PCs connected to specialized test equipment, and line-side PCs
- Work effectively within Clean Room and/or manufacturing environments
What You'll Need
Required:
- Strong communication and customer support skills
- Solid analytical and troubleshooting abilities
- Strong working knowledge of Windows OS
- Working knowledge of MS Office and common business applications
- Minimum 2 years of deskside support experience
- Basic knowledge of networks, telecom, and compute/storage
- Basic knowledge of mobile device support
Preferred:
- Experience supporting manufacturing, lab, or distribution center IT environments
- Advanced communication skills for coordinating with multiple teams and OEMs on high-priority issues
- Advanced Microsoft skills (e.g., server support)
- Prior experience in Clean Room or manufacturing settings
- Strong attention to detail and a quality-first mindset
#LI-1_MS1
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
