Developer

Job Summary

• Client Solution Leadership: Act as the primary technical advisor to clients, articulating solution constructs that align with business goals and customer experience transformation.
• Presales Engagement: Support presales solutioning by designing and presenting Genesys Cloud architectures, demonstrating value propositions, and influencing client decision-making.
• Delivery Assurance: Lead delivery audits to ensure solutions meet architectural standards, compliance, and best practices, driving quality and consistency across engagements.
• Technical Design & Development: Own the end-to-end technical design and lead development activities for Genesys Cloud implementations as part of large-scale transformation programs.
• CRM & Ecosystem Integration: Drive integration discussions with CRM platforms such as Salesforce, ensuring seamless interoperability and maximizing business value.
• AI-First Mindset: Champion AI-driven approaches, articulating how AI capabilities in Genesys Cloud can enhance customer experience and deliver measurable outcomes.
• Team & Partner Leadership: Lead technical teams, mentor architects and engineers, and collaborate with ecosystem partners to build mindshare and strengthen delivery excellence.
• Best Practice Incubation: Define, document, and propagate architectural best practices, fostering innovation and continuous improvement across projects.

Qualifications

• Obtain a degree in computer science information technology engineering or a related discipline or possess equivalent practical experience focused on software development

• Gain practical experience of at least two years in Contact Center

关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。

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