Developer

Job Summary

• Client Solution Leadership: Act as the primary technical advisor to clients, articulating solution constructs that align with business goals and customer experience transformation.
• Presales Engagement: Support presales solutioning by designing and presenting Genesys Cloud architectures, demonstrating value propositions, and influencing client decision-making.
• Delivery Assurance: Lead delivery audits to ensure solutions meet architectural standards, compliance, and best practices, driving quality and consistency across engagements.
• Technical Design & Development: Own the end-to-end technical design and lead development activities for Genesys Cloud implementations as part of large-scale transformation programs.
• CRM & Ecosystem Integration: Drive integration discussions with CRM platforms such as Salesforce, ensuring seamless interoperability and maximizing business value.
• AI-First Mindset: Champion AI-driven approaches, articulating how AI capabilities in Genesys Cloud can enhance customer experience and deliver measurable outcomes.
• Team & Partner Leadership: Lead technical teams, mentor architects and engineers, and collaborate with ecosystem partners to build mindshare and strengthen delivery excellence.
• Best Practice Incubation: Define, document, and propagate architectural best practices, fostering innovation and continuous improvement across projects.

Qualifications

• Obtain a degree in computer science information technology engineering or a related discipline or possess equivalent practical experience focused on software development

• Gain practical experience of at least two years in Contact Center

About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Things to know before you apply

• Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
• Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
• AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
• Open position: Unless otherwise stated, this job posting is for an open position on our team.
• Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
• Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.