Job Summary
The support engineer is responsible for providing day to day production support incident resolution service request fulfillment monitoring and troubleshooting for the Oracle OPERA Property Management System PMS. The role supports critical hotel operations including reservations front desk operations cashiering housekeeping guest services and reporting. The engineer will work closely with business users infrastructure teams database teams vendors and Oracle support team
Responsibilities
Key Responsibilities
Provide Level 2 support for Oracle OPERA PMS.
Investigate and resolve application incidents and service requests.
Perform initial troubleshooting and root cause analysis.
Support reservation management booking related issues check in/check out and guest profile issues.
Support hotel operational reporting and data validation.
Monitor application availability and system health review application logs and alerts.
Support batch jobs interfaces and scheduled processes.
Investigate interface failures and transaction processing issues.
Required Skills
Experience supporting Oracle OPERA PMS.
Reservations Management
Front Office Operations
Guest Profile Management
Cashiering and Billing
Housekeeping Operations
Room Inventory Management
Night Audit Processes
Application support incident management SLA based support delivery
Log analysis and troubleshooting.
Windows Server fundamentals.
IIS basics.
Basic networking concepts.
Application monitoring and support.
Additional Desired Skills
Experience in hotel resort casino or hospitality environments.
Exposure to Oracle Hospitality ecosystem.
Knowledge of Simphony POS.
Experience supporting hospitality interfaces and integrations.
ITIL Foundation Certification.
Splunk
Dynatrace
SolarWinds
Basic Oracle database exposure.
Vendor coordination and support experience.
Exposure to release and deployment support
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
