Job Title : Process Executive – Content Moderator -Korean Language
Experience required : 0-3 years
Shift : 24/7 Rotational shift
Work Location: Thailand
Job Description:
· Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client’s policies and guidelines
· Gaining full understanding and in-depth knowledge of client policies and guidelines
· Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
· Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
· Identifying improvement opportunities and solutions to problems
· Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
· Review the reported content within agreed turnaround times and standards of quality
· Recognize trends and patterns, and escalate issues outside of the established policies
· Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
· Ensure on meeting daily KPIs
· Ensures that the process is followed correctly in Service Operations
· Ability to learn to work with customer internal tools
· Maintain a high degree of confidentiality while meeting strict deadlines
Skills required:
· Ability to work independently
· Experience with social networking (or similar programs) Internet Savvy
· Interested in social media and current events (trending topics, viral news etc.)
· Quick learner and adaptable to learn new processes, concepts, and skills
· Be organized and able to manage time and tasks efficiently
· Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
· Have a neutral mindset towards different content that needs classification, regardless of the content itself
· Result-oriented, self-motivated, independent and inquisitive
· Able to thrive in a fast-paced and team-oriented environment
· Excellent analytical and research skills
· Good communications skills in English and Korean.
· Willing to work in 24x7 environment
· Should be comfortable working with explicit & sensitive content
About Cognizant:
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
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关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
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