Job Title : Process Executive – Content Moderator -Korean Language
Experience required : 0-3 years
Shift : 24/7 Rotational shift
Work Location: Thailand
Job Description:
· Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client’s policies and guidelines
· Gaining full understanding and in-depth knowledge of client policies and guidelines
· Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
· Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
· Identifying improvement opportunities and solutions to problems
· Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
· Review the reported content within agreed turnaround times and standards of quality
· Recognize trends and patterns, and escalate issues outside of the established policies
· Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
· Ensure on meeting daily KPIs
· Ensures that the process is followed correctly in Service Operations
· Ability to learn to work with customer internal tools
· Maintain a high degree of confidentiality while meeting strict deadlines
Skills required:
· Ability to work independently
· Experience with social networking (or similar programs) Internet Savvy
· Interested in social media and current events (trending topics, viral news etc.)
· Quick learner and adaptable to learn new processes, concepts, and skills
· Be organized and able to manage time and tasks efficiently
· Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
· Have a neutral mindset towards different content that needs classification, regardless of the content itself
· Result-oriented, self-motivated, independent and inquisitive
· Able to thrive in a fast-paced and team-oriented environment
· Excellent analytical and research skills
· Good communications skills in English and Korean.
· Willing to work in 24x7 environment
· Should be comfortable working with explicit & sensitive content
About Cognizant:
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
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About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
