Onsite Support Services Engineer
Onsite (no home office)
Spreitenbach AG
Job Summary and Mission
You will serve as an Onsite Support Services Engineer, joining a dynamic global team dedicated to delivering world-class IT solutions and support. In this role, you will cater to the technology needs of a leading American multinational corporation specializing in heating, ventilation, and air conditioning (HVAC), refrigeration, and fire and security equipment, headquartered in Florida. Your work will ensure seamless operations, robust infrastructure, and exceptional service quality across diverse environments.
Summary of Key Responsibilities
The Onsite Support Services Engineer plays a critical role within the team, actively collaborating with colleagues to share knowledge, resolve complex issues, and contribute to projects. This position requires the ability to assess priorities based on business impact, deadlines, and associated risks, ensuring timely and effective delivery of infrastructure solutions that support organizational objectives.
Position responsibilities:
· Act as the single point of contact for IT and OT support across manufacturing, network, applications, HMI connectivity, printers, scanners, and cybersecurity.
· Coordinate with project staff and other service providers to ensure seamless connectivity to customer’s network, including LAN access, email replication, and server applications.
· Perform hardware installation and configuration for IT and OT equipment.
· Adhere to Incident Management and Request Fulfillment processes.
· Investigate, diagnose, and resolve Level 2 incidents; escalate unresolved issues as per SLA.
· Track and report incident status, ensuring timely communication and resolution.
· Execute Install, Move, Add, Change (IMAC) requests, including pre-work, installation, testing, and user orientation.
· Maintain accurate asset inventory in CMDB, perform audits, and manage lifecycle activities from procurement to disposal.
· Conduct daily stand-ups, weekly reviews, and quarterly audits for compliance and continuous improvement.
· Provide KPI tracking, CSI plans, and monthly trend analysis using AI-driven analytics.
· Deliver hands-on support for LAN/Wi-Fi infrastructure, server rooms, and data center operations.
· Troubleshoot network-attached and locally attached devices, handheld devices, and shop floor equipment.
· Ensure adherence to Customer’s security, compliance, and safety guidelines, including PPE requirements.
· Provide training and maintain compliance reports.
· Manage Azure AD objects, including creation, modification, troubleshooting, and periodic audits.
Education
· Bachelor’s degree, or at least 3 years of relevant working experience as Field Services Engineer
Required Skills, Knowledge & Abilities
· German and English fluent
· Driver’s license and own car as travel will be required to: Lyssach BE, Taverne TI, Estavayer-le-lac FR, St. Gallen SG
· Strong troubleshooting skills for IT/OT systems, network infrastructure, and manufacturing devices.
· Proficiency in LAN/Wi-Fi diagnostics, server operations, and hardware/software installation.
· Familiarity with Active Directory and Azure AD object management.
· Knowledge of ITIL processes (Incident, Request, Change, Knowledge Management).
· Experience with CMDB tools (preferably ServiceNow) and asset lifecycle management.
· Ability to leverage analytics and automation tools for proactive support and trend analysis.
· Competence in identifying process inefficiencies and implementing improvements.
· Strong coordination skills with cross-functional teams, OEMs, and third-party vendors.
· Effective reporting and documentation capabilities.
· Understanding of security protocols, compliance standards, and factory safety requirements.
· Experience in manufacturing IT environments.
· Familiarity with barcode scanners, industrial printers, Digi Port servers, and shop floor systems.
Beneficial Skills, Knowledge & Abilities (Good To Have)
· Knowledge of/experience with Cisco Meraki
· Knowledge of/experience with Amazon Web Services (AWS)
· Service Now ticketing tool experience
· Manufacturing domain experience
Benefits
- 25 days paid vacation per year
- Health Insurance Allowance
- German language course reimbursement
- Annual Performance Bonus to reward your impact
- A collaborative, international work culture with opportunities for continuous learning and growth
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
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