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Onsite Support Services Engineer

47495

Onsite Support Services Engineer

Switzerland | Onsite
Join a global IT team supporting a world-leading manufacturer in HVAC, refrigeration, fire and security solutions.
As the Onsite Support Services Engineer, you'll be the primary onsite IT contact, ensuring the smooth operation of end-user computing, infrastructure, manufacturing technology, collaboration tools, and operational technology (OT) environments.

What You'll Do

  • Provide onsite IT and OT support across manufacturing and office environments
  • Troubleshoot hardware, software, networking, printers, scanners, and shop-floor devices
  • Manage employee onboarding and offboarding
  • Support Microsoft Teams, Teams Rooms, telephony, and mobile services
  • Execute IMAC activities (Install, Move, Add, Change)
  • Maintain asset inventory and CMDB records
  • Support LAN, Wi-Fi, server room, and data center operations
  • Manage Azure AD administration and user support
  • Coordinate with vendors, carriers, and third-party providers
  • Ensure compliance with security, safety, and ITIL processes

What We're Looking For

  • Bachelor's degree or equivalent experience
  • 6-9 years' experience in Onsite Support, Field Services, or Infrastructure Support
  • Strong troubleshooting skills across desktop, network, and infrastructure technologies
  • Experience with Active Directory / Azure AD
  • Knowledge of ITIL processes and asset management
  • Experience with ServiceNow or similar ITSM tools
  • Strong communication and stakeholder management skills

  • German and English fluent

  • Driver’s license and own car as travel will be required to: Lyssach BE, Taverne TI, Estavayer-le-lac FR, St. Gallen SG

Nice to Have

  • Manufacturing IT experience
  • Cisco Meraki
  • AWS
  • ServiceNow
  • Barcode scanners, industrial printers, and shop-floor technologies

Benefits

  • 25 days paid vacation per year
  • Health Insurance Allowance
  • German language course reimbursement
  • Annual Performance Bonus to reward your impact
  • A collaborative, international work culture with opportunities for continuous learning and growth

About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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Cognizant has given me the opportunity to thrive as a leader and as a person. The culture of recognition, the great benefits and the sense of community motivate me, and I strive to give my best every day.
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I never expected my Cognizant career to include launching our first satellite office in a tier 2 city, but that's the kind of opportunity working here makes possible!
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