Onsite Support Services Engineer, Zurich, NETCENTRIC AG, Zurich, Switzerland

Onsite Support Services Engineer

Onsite (no home office)

Spreitenbach AG

Job Summary and Mission

You will serve as an Onsite Support Services Engineer, joining a dynamic global team dedicated to delivering world-class IT solutions and support. In this role, you will cater to the technology needs of a leading American multinational corporation specializing in heating, ventilation, and air conditioning (HVAC), refrigeration, and fire and security equipment, headquartered in Florida. Your work will ensure seamless operations, robust infrastructure, and exceptional service quality across diverse environments.

Summary of Key Responsibilities

The Onsite Support Services Engineer plays a critical role within the team, actively collaborating with colleagues to share knowledge, resolve complex issues, and contribute to projects. This position requires the ability to assess priorities based on business impact, deadlines, and associated risks, ensuring timely and effective delivery of infrastructure solutions that support organizational objectives.

Position responsibilities:

· Act as the single point of contact for IT and OT support across manufacturing, network, applications, HMI connectivity, printers, scanners, and cybersecurity.

· Coordinate with project staff and other service providers to ensure seamless connectivity to customer’s network, including LAN access, email replication, and server applications.

· Perform hardware installation and configuration for IT and OT equipment.

· Adhere to Incident Management and Request Fulfillment processes.

· Investigate, diagnose, and resolve Level 2 incidents; escalate unresolved issues as per SLA.

· Track and report incident status, ensuring timely communication and resolution.

· Execute Install, Move, Add, Change (IMAC) requests, including pre-work, installation, testing, and user orientation.

· Maintain accurate asset inventory in CMDB, perform audits, and manage lifecycle activities from procurement to disposal.

· Conduct daily stand-ups, weekly reviews, and quarterly audits for compliance and continuous improvement.

· Provide KPI tracking, CSI plans, and monthly trend analysis using AI-driven analytics.

· Deliver hands-on support for LAN/Wi-Fi infrastructure, server rooms, and data center operations.

· Troubleshoot network-attached and locally attached devices, handheld devices, and shop floor equipment.

· Ensure adherence to Customer’s security, compliance, and safety guidelines, including PPE requirements.

· Provide training and maintain compliance reports.

· Manage Azure AD objects, including creation, modification, troubleshooting, and periodic audits.

Education

· Bachelor’s degree, or at least 3 years of relevant working experience as Field Services Engineer

Required Skills, Knowledge & Abilities

· German and English fluent

· Driver’s license and own car as travel will be required to: Lyssach BE, Taverne TI, Estavayer-le-lac FR, St. Gallen SG

· Strong troubleshooting skills for IT/OT systems, network infrastructure, and manufacturing devices.

· Proficiency in LAN/Wi-Fi diagnostics, server operations, and hardware/software installation.

· Familiarity with Active Directory and Azure AD object management.

· Knowledge of ITIL processes (Incident, Request, Change, Knowledge Management).

· Experience with CMDB tools (preferably ServiceNow) and asset lifecycle management.

· Ability to leverage analytics and automation tools for proactive support and trend analysis.

· Competence in identifying process inefficiencies and implementing improvements.

· Strong coordination skills with cross-functional teams, OEMs, and third-party vendors.

· Effective reporting and documentation capabilities.

· Understanding of security protocols, compliance standards, and factory safety requirements.

· Experience in manufacturing IT environments.

· Familiarity with barcode scanners, industrial printers, Digi Port servers, and shop floor systems.

Beneficial Skills, Knowledge & Abilities (Good To Have)

· Knowledge of/experience with Cisco Meraki

· Knowledge of/experience with Amazon Web Services (AWS)

· Service Now ticketing tool experience

· Manufacturing domain experience

Benefits

25 days paid vacation per year
Health Insurance Allowance
German language course reimbursement
Annual Performance Bonus to reward your impact
A collaborative, international work culture with opportunities for continuous learning and growth

Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.

Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.

Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.

Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.