Responsibilities
· Perform data extraction & data analysis from CRM systems for support investigation & projects
· Using ETL tool, facilitate data extraction, transform, load, verification in data migration projects in both production & testing environment
· Help support vendor to investigate data quality problems, arrange patching & formulate data related SOPs (unmerge, deactivate, reactivate) in Global CRM, APAC CRM, & local touchpoints
· Build daily data monitoring & reconciliation reports between middleware, source systems and destination systems to find data loss & data issues
· Build monitoring reports for business to show data quality in CRM such as registration speed report, merge reports, active customer report...
· Work with project & support team to enable daily schedulers to synchronize data between systems such as CASS, product, staff & customer data for BI reporting
Qualifications and Skills
Academic / Professional Qualifications
· Undergraduate in Engineering, Computer Science, Information Technology or related technical field
· Certification in Salesforce.com or marketing cloud is a bonus
Work Experience
· At least 3 years work experience as data analyst with strong SQL & ETL experience
· Solid experience in working with CRM systems preferably with Salesforce.com or Reltio
· Experience working in the retail industry is preferable
Functional/Technical Expertise
· Knowledge of SQL, experience with DB like Oracle, SQL server, and proficiency with ETL is a must
· Experience with Alteryx, or other ETL tool is an advantage
· Experience in supporting or working with data in the following systems will be preferred: SFDC, SFMC, Heroku, Logic Apps, Biztalk, Reltio, Hybris & Power BI
· Understanding on Python, SQL, SOQL to write scripts or schedulers will be needed
Required Competencies
· Solid understanding of databases and system data models
· Ability to communicate in fluent English. Chinese, Korean, French is a bonus.
· Solid experience with data visualization and ETL tools, strong analytical ability, good judgment, and good business/domain knowledge
· Strong team player who proactively collaborate with team members
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关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
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