JR Human Resources Analyst

Overview

Cognizant is seeking a Junior HR Analyst to join the HR Shared Services (HRSS) team. This role focuses on delivering efficient, high-quality HR operational support by managing service tickets, maintaining HR knowledge resources, and supporting business stakeholders with HR-related queries and processes.

Role Expectations

The Junior HR Analyst will be responsible for providing consistent and timely HR support while ensuring adherence to service level agreements (SLAs) and organizational standards. The role requires strong attention to detail, effective communication skills, and the ability to handle sensitive information with confidentiality.

Key Responsibilities

Analyze, respond to, and resolve HR service tickets within SLA, ensuring accurate and professional communication with requesters
Triage and escalate complex or sensitive cases to the appropriate HR specialist or HRBP, ensuring proper handover and follow-up
Create and update HR content on the company intranet (e.g., SharePoint), ensuring information remains accurate, current, and easy to understand
Collaborate with HR specialists to gather updated content on policies, benefits, and processes prior to publication or review deadlines
Provide direct support to business stakeholders, including managers and senior leaders, guiding them through HR processes and resolving queries efficiently
Develop HR guides, FAQs, and quick-reference materials tailored for leadership audiences
Identify recurring ticket trends and recommend improvements to knowledge base or intranet content to reduce repeat queries
Support HRSS operations during peak periods such as performance cycles, open enrollment, and HR campaigns
Maintain strict confidentiality of employee data in compliance with applicable data protection regulations

Qualifications

Bachelor’s degree (completed or in progress) in Human Resources, Business Administration, Communication, or a related discipline
Up to 2 years of experience in HR, customer service, or administrative support (internship experience is acceptable)
Intermediate English proficiency with the ability to communicate professionally in both written and verbal formats
Strong organizational and multitasking skills with high attention to detail
Proficiency in digital tools such as ticketing systems (e.g., ServiceNow, Jira), intranet platforms (e.g., SharePoint, Confluence), and productivity tools (MS Office or Google Workspace)
Intermediate Excel skills, including pivot tables, filters, and basic formulas
Demonstrated service-oriented mindset with a proactive approach

Work Model

This role operates within a collaborative HR Shared Services environment and requires effective coordination with cross-functional HR teams and business stakeholders.

Legal Work Authorization

Applicants must be authorized to work in the country of employment without employer-sponsored visa support.

About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.