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JR Human Resources Analyst

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Overview

Cognizant is seeking a Junior HR Analyst to join the HR Shared Services (HRSS) team. This role focuses on delivering efficient, high-quality HR operational support by managing service tickets, maintaining HR knowledge resources, and supporting business stakeholders with HR-related queries and processes.

Role Expectations

The Junior HR Analyst will be responsible for providing consistent and timely HR support while ensuring adherence to service level agreements (SLAs) and organizational standards. The role requires strong attention to detail, effective communication skills, and the ability to handle sensitive information with confidentiality.

Key Responsibilities

  • Analyze, respond to, and resolve HR service tickets within SLA, ensuring accurate and professional communication with requesters
  • Triage and escalate complex or sensitive cases to the appropriate HR specialist or HRBP, ensuring proper handover and follow-up
  • Create and update HR content on the company intranet (e.g., SharePoint), ensuring information remains accurate, current, and easy to understand
  • Collaborate with HR specialists to gather updated content on policies, benefits, and processes prior to publication or review deadlines
  • Provide direct support to business stakeholders, including managers and senior leaders, guiding them through HR processes and resolving queries efficiently
  • Develop HR guides, FAQs, and quick-reference materials tailored for leadership audiences
  • Identify recurring ticket trends and recommend improvements to knowledge base or intranet content to reduce repeat queries
  • Support HRSS operations during peak periods such as performance cycles, open enrollment, and HR campaigns
  • Maintain strict confidentiality of employee data in compliance with applicable data protection regulations

Qualifications

  • Bachelor’s degree (completed or in progress) in Human Resources, Business Administration, Communication, or a related discipline
  • Up to 2 years of experience in HR, customer service, or administrative support (internship experience is acceptable)
  • Intermediate English proficiency with the ability to communicate professionally in both written and verbal formats
  • Strong organizational and multitasking skills with high attention to detail
  • Proficiency in digital tools such as ticketing systems (e.g., ServiceNow, Jira), intranet platforms (e.g., SharePoint, Confluence), and productivity tools (MS Office or Google Workspace)
  • Intermediate Excel skills, including pivot tables, filters, and basic formulas
  • Demonstrated service-oriented mindset with a proactive approach

Work Model

This role operates within a collaborative HR Shared Services environment and requires effective coordination with cross-functional HR teams and business stakeholders.

Legal Work Authorization

Applicants must be authorized to work in the country of employment without employer-sponsored visa support.

About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

 

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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What struck me the most when I joined 25 years ago was Cognizant’s entrepreneurial culture. Colleagues and leaders alike were open to hearing new ideas, no matter how small. This culture exists to this day.
Vandana Viswanathan Senior Consulting Partner
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My leaders are very supportive of my career. If I want to pursue an opportunity, I can just speak with them and they’ll help me reach my goals.
Logan Butler Healthcare Product Owner
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Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
Laura Reynaud Lead Counsel
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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
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