Role profile:
Senior process expert who can translate business requirements into ServiceNow solutions and lead process transformation across multiple ServiceNow modules.
Must-have requirements:
- 8+ years of relevant business/process consulting experience, preferably with significant ServiceNow exposure.
- Strong experience in ServiceNow business process design and transformation.
- Proven ability to work with business stakeholders, process owners and senior management.
- Experience translating business requirements into:
- process designs
- ServiceNow requirements
- Implementation plans
- functional specifications
- Strong knowledge of ITSM processes such as Incident, Request, Change, Problem and Knowledge Management.
- Experience with at least 2–3 additional ServiceNow domains, ideally:
HRSD
ITOM / CMDB / Discovery
ITAM
CSM / SPM
IRM / GRC
TPRM
- Experience with ServiceNow implementations, transformations or large-scale enhancements, rather than only operational support.
- Strong understanding of Agile delivery and collaboration with developers/testers.
- Ability to challenge existing processes and identify optimization and automation opportunities.
- Experience in enterprise/global environments with multiple stakeholders and complex integrations.
Strong differentiators - Experience with AI-driven process optimization/automation.
- ServiceNow certification(s), e.g. CIS in relevant modules.
- Experience with ServiceNow Platform Analytics / reporting / dashboards.
- Experience in large enterprise environments with high transaction volumes.
- Experience leading workshops and driving decisions with senior business stakeholders.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
