Role profile:
Experienced functional/process consultant who can independently own process areas and work closely with business users and ServiceNow delivery teams.
Must-have requirements:
- 5–8+ years of business/process consulting experience.
- Solid hands-on experience with ServiceNow functional consulting.
Strong knowledge of one or more core processes, particularly:
- ITSM
- HRSD
- ITOM / CMDB / Discovery
- ITAM
- CSM / SPM
- IRM / GRC
TPRM
- Experience gathering and documenting requirements.
- Ability to create:
- process designs
- functional specifications
- process flows
- business requirements
- user storie
- acceptance criteria
- Experience working with ServiceNow developers and architects.
- Understanding of Agile/Scrum delivery.
- Experience supporting testing, UAT and deployment.
- Good understanding of ServiceNow configuration and platform capabilities, even if not a hands-on developer.
- Strong communication and stakeholder management skills.
Ability to identify opportunities for process simplification, standardization and automation.
Nice-to-have
- Experience with multiple ServiceNow modules.
- ServiceNow 2+ CIS certification.
- Experience with ServiceNow integrations.
- Experience with Workspace, Service Portal, Service Builder or Employee Center
- Experience in a global enterprise environment.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
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