Job Title: Systems Engineer
Job Location: Hybrid [3 days onsite]- Toronto, ON
We are seeking a Systems Engineer to focus on providing advanced technical support for desktop systems in a hybrid work model. The candidate will ensure seamless operations troubleshoot issues and optimize system performance while contributing to the organizations overall efficiency and productivity.
In this role, you will
- Provide advanced technical support for desktop systems ensuring smooth functionality and resolving complex issues effectively.
- Troubleshoot hardware and software problems identifying root causes and implementing solutions to minimize downtime.
- Collaborate with cross-functional teams to ensure desktop systems align with organizational needs and goals.
- Monitor system performance and proactively address potential issues to maintain optimal operational efficiency.
- Implement and maintain security protocols to safeguard desktop systems and sensitive data.
- Develop and document technical procedures and guidelines for desktop support processes.
- Assist in the deployment and configuration of new desktop systems ensuring compatibility with existing infrastructure.
- Conduct regular system updates and patches to ensure compliance with organizational standards and security requirements.
- Provide training and guidance to end-users on desktop system functionalities and best practices.
- Evaluate emerging technologies and recommend improvements to enhance desktop support services.
- Maintain inventory of desktop hardware and software ensuring accurate tracking and timely upgrades.
- Collaborate with vendors and external partners to resolve technical issues and procure necessary resources.
- Ensure all desktop support activities adhere to company policies and contribute to the organizations overall efficiency and productivity.
What you’ll need to succeed (required skills)
- Possess strong expertise in desktop support including troubleshooting configuration and maintenance.
- Demonstrate proficiency in operating systems such as Windows and MacOS along with associated tools and utilities.
- Exhibit excellent problem-solving skills and the ability to resolve complex technical issues effectively.
- Showcase strong communication skills to interact with end-users and cross-functional teams.
- Have a solid understanding of security protocols and best practices for desktop systems.
- Display familiarity with remote desktop support tools and hybrid work model requirements.
- Hold a minimum of 5 years of relevant experience in desktop support with a maximum of 7 years preferred.
- Demonstrate adaptability to evolving technologies and a proactive approach to learning new tools.
- Possess organizational skills to manage inventory and documentation efficiently.
- Exhibit a customer-focused mindset to ensure user satisfaction and seamless operations.
- Show ability to work independently and collaboratively in a hybrid work environment.
- Demonstrate commitment to maintaining high standards of service delivery and operational excellence.
- Have experience in creating and maintaining technical documentation for desktop support processes.
Certifications Required
- CompTIA A+ Certification or Microsoft Certified: Modern Desktop Administrator Associate
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- Long-term/Short-term Disability
- Paid Parental Leave
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is a hybrid role requiring 3 days in office at our client location in Toronto, ON.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.