Job Title: Systems Engineer
Job Location: Hybrid [3 days onsite]- Toronto, ON
We are seeking a Systems Engineer to focus on providing advanced technical support for desktop systems in a hybrid work model. The candidate will ensure seamless operations troubleshoot issues and optimize system performance while contributing to the organizations overall efficiency and productivity.
In this role, you will
- Provide advanced technical support for desktop systems ensuring smooth functionality and resolving complex issues effectively.
- Troubleshoot hardware and software problems identifying root causes and implementing solutions to minimize downtime.
- Collaborate with cross-functional teams to ensure desktop systems align with organizational needs and goals.
- Monitor system performance and proactively address potential issues to maintain optimal operational efficiency.
- Implement and maintain security protocols to safeguard desktop systems and sensitive data.
- Develop and document technical procedures and guidelines for desktop support processes.
- Assist in the deployment and configuration of new desktop systems ensuring compatibility with existing infrastructure.
- Conduct regular system updates and patches to ensure compliance with organizational standards and security requirements.
- Provide training and guidance to end-users on desktop system functionalities and best practices.
- Evaluate emerging technologies and recommend improvements to enhance desktop support services.
- Maintain inventory of desktop hardware and software ensuring accurate tracking and timely upgrades.
- Collaborate with vendors and external partners to resolve technical issues and procure necessary resources.
- Ensure all desktop support activities adhere to company policies and contribute to the organizations overall efficiency and productivity.
What you’ll need to succeed (required skills)
- Possess strong expertise in desktop support including troubleshooting configuration and maintenance.
- Demonstrate proficiency in operating systems such as Windows and MacOS along with associated tools and utilities.
- Exhibit excellent problem-solving skills and the ability to resolve complex technical issues effectively.
- Showcase strong communication skills to interact with end-users and cross-functional teams.
- Have a solid understanding of security protocols and best practices for desktop systems.
- Display familiarity with remote desktop support tools and hybrid work model requirements.
- Hold a minimum of 5 years of relevant experience in desktop support with a maximum of 7 years preferred.
- Demonstrate adaptability to evolving technologies and a proactive approach to learning new tools.
- Possess organizational skills to manage inventory and documentation efficiently.
- Exhibit a customer-focused mindset to ensure user satisfaction and seamless operations.
- Show ability to work independently and collaboratively in a hybrid work environment.
- Demonstrate commitment to maintaining high standards of service delivery and operational excellence.
- Have experience in creating and maintaining technical documentation for desktop support processes.
Certifications Required
- CompTIA A+ Certification or Microsoft Certified: Modern Desktop Administrator Associate
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- Long-term/Short-term Disability
- Paid Parental Leave
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is a hybrid role requiring 3 days in office at our client location in Toronto, ON.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
A comunidade Cognizant:
Somos uma equipe de alto calibre que aprecia e apoia uns aos outros. Nosso pessoal defende um local de trabalho enérgico, colaborativo e inclusivo, onde todos possam prosperar.
- A Cognizant é uma comunidade global com mais de 300,000 funcionários em todo o mundo.
- Não sonhamos apenas com um caminho melhor – nós fazemos acontecer.
- Cuidamos de nossas pessoas, clientes, empresa, comunidades e clima fazendo o que é certo.
- Promovemos um ambiente inovador onde você pode construir o plano de carreira certo para você.
Quem somos:
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram retornos concretos e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em www.cognizant.com ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Disclaimer:
As informações de compensação são precisas a partir da data desta publicação. A Cognizant se reserva o direito de modificar essas informações a qualquer momento, sujeito à lei aplicável.
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.