Job Summary
The Service Manager role focuses on managing and optimizing AI-driven solutions leveraging tools like Microsoft GitHub Copilot Azure Open AI and SQL. This hybrid position requires expertise in Python and Shell scripting to ensure seamless operations and innovation in service delivery.
Responsibilities
- Oversee the implementation and management of AI-driven solutions to enhance operational efficiency and service delivery.
- Collaborate with cross-functional teams to integrate Microsoft GitHub Copilot and Azure Open AI into existing workflows.
- Provide technical expertise in SQL Python and Shell scripting to develop and maintain robust service management tools.
- Monitor system performance and troubleshoot issues to ensure uninterrupted service delivery.
- Develop and execute strategies to optimize AI agent functionalities for improved customer and business outcomes.
- Conduct regular assessments of service processes to identify areas for improvement and implement necessary changes.
- Ensure compliance with organizational policies and industry standards in all technical implementations.
- Maintain detailed documentation of processes workflows and system configurations for transparency and knowledge sharing.
- Train and mentor team members on the effective use of AI tools and scripting languages to foster skill development.
- Collaborate with stakeholders to align service management goals with broader organizational objectives.
- Provide insights and recommendations based on data analysis to drive informed decision-making.
- Develop and maintain dashboards and reporting tools to track service performance metrics.
- Stay updated on emerging technologies and trends in AI and scripting to continuously enhance service capabilities.
Qualifications
- Demonstrate proficiency in AI agents showcasing the ability to design and optimize their functionalities effectively.
- Exhibit strong expertise in Microsoft GitHub Copilot and Azure Open AI ensuring seamless integration into workflows.
- Possess advanced skills in SQL for database management and data analysis tasks.
- Showcase proficiency in Python for developing scripts and automating processes efficiently.
- Demonstrate experience in Shell scripting to streamline system operations and enhance productivity.
- Have a proven track record of managing hybrid work models and ensuring team collaboration across remote and on-site environments.
- Display excellent problem-solving skills and the ability to troubleshoot complex technical issues effectively.
- Exhibit strong communication skills to liaise with stakeholders and present technical insights clearly.
- Show commitment to staying updated on industry trends and emerging technologies to drive innovation.
- Demonstrate the ability to work independently while contributing to team objectives and organizational goals.
- Possess a minimum of 7 years of relevant experience with a maximum of 11 years showcasing a solid foundation in service management.
- Showcase adaptability to work in a day shift schedule ensuring alignment with organizational needs.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
