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Junior Customer Service Representative

00068713351


Job Summary

We are seeking a detail-oriented professional for the role of PE-Policy Servicing with 1 to 3 years of experience. The ideal candidate will have expertise in MS Office and a strong understanding of Life and Annuities Insurance. This is a work-from-office position with day shifts offering an opportunity to contribute to the efficient servicing of insurance policies.


Responsibilities

  • Process and manage policy servicing requests with accuracy and adherence to company guidelines.
  • Ensure timely updates and modifications to policy records in the system.
  • Collaborate with internal teams to resolve policy-related queries and discrepancies.
  • Maintain a high level of accuracy in data entry and documentation for policy servicing.
  • Provide exceptional support to stakeholders by addressing their policy servicing needs.
  • Analyze policy details to ensure compliance with regulatory and company standards.
  • Utilize MS Office tools to prepare reports track policy changes and maintain records.
  • Monitor and escalate unresolved issues to the appropriate teams for resolution.
  • Contribute to process improvement initiatives to enhance operational efficiency.
  • Stay updated on industry trends and regulatory changes in Life and Annuities Insurance.
  • Support the team in meeting service level agreements and performance targets.
  • Communicate effectively with team members to ensure seamless workflow and task completion.
  • Adhere to the companys policies and procedures while handling sensitive customer information.


Qualifications

  • Demonstrate proficiency in MS Office tools including Excel Word and PowerPoint for efficient task execution.
  • Possess a strong understanding of Life and Annuities Insurance including policy structures and servicing requirements.
  • Exhibit excellent communication and interpersonal skills to interact with stakeholders effectively.
  • Showcase problem-solving abilities to address policy-related issues promptly.
  • Display attention to detail to ensure accuracy in policy servicing and documentation.
  • Have a proactive approach to learning and staying updated on industry practices.
  • Bring a customer-centric mindset to deliver high-quality service.
  • Demonstrate the ability to work collaboratively in a team-oriented environment.
  • Possess time management skills to handle multiple tasks and meet deadlines efficiently.
  • Show adaptability to work in a structured office environment with day shifts.
  • Exhibit a commitment to maintaining confidentiality and data security.
  • Have a minimum of 1 year and a maximum of 3 years of relevant experience in policy servicing or a related role.

私たちについて
コグニザント(NASDAQ: CTSH)は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。

雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。

応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。

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