Pharmacovigilance - Team Lead

Job Summary

This hybrid day shift role for TL Pharmacovigilance focuses on end-to-end safety oversight across pharma research and development activities, coordinating PV data management and case processing to ensure accurate reporting, regulatory compliance, and continuous risk evaluation. The role demands 4 to 6 years of experience and enables impactful contributions to patient safety and innovation.

Responsibilities

• Responsible for day-to-day work.
• Tracking of activities daily for the project.
• Timely reporting of metrics and updating related quality tools/trackers for deliverables. Setting performance goals for the team.
• Maintenance of case tracking sheets for billing and deliverables.
• Ensure appropriate distribution of work among direct reports.
• Ensure proper communication with client (as applicable).
• Ensure completion of training plan and mentoring documentation archival for all direct reports.
• Mentoring and coaching of the team as well as the new hires on a regular basis or as required.
• Ensure that SLAs and KPIs are maintained as per contractual agreement.
• Perform annual performance appraisals of direct reports and provide regular feedback to the team.
• Reporting to their supervisor on performance, status, and any escalations for the team.
• Responsible for motivation and retention of the team.
• Communication of resource issues/resignations/absconder to supervisor.
• Managing assessment and development of team members.
• Ensure audit readiness at all times.
• Ensure adherence to internal and client procedures for self and team.
• Ensuring training compliance and proper documentation is maintained.
• Lead/guide associates in process improvement initiatives in agreement with client.

Basic Qualifications

• Graduate/Postgraduate/Doctorate degree in Life Sciences, Science, Healthcare, Pharmacy, Medical Sciences, or equivalent degree.
• Minimum 3 years of total experience in PV and/or the pharmaceutical/clinical field, including:
  • Minimum 1 year of experience handling teams for external hires, or
  • Minimum 2 years of experience in the Novartis engagement for internal promotion/re-hire.
• Fluency in English.
• Effective communication skills.
• Ability to perform tasks accurately and in a timely manner.
• Leadership and people management skills.
• Self and team motivation.
• Result-oriented.
• Metric management.

Certifications Required

• Preferred certification in pharmacovigilance or drug safety, such as DSRM or equivalent industry-recognized PV credential.