Salesforce FSC Business Systems Analyst
About the Role
We are seeking an experienced Salesforce Financial Services Cloud (FSC) Business Systems Analyst with strong expertise in banking and financial services. The ideal candidate will serve as a key liaison between business stakeholders and technical teams, translating business needs into effective Salesforce FSC functional solutions.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Johnston, RI. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
Key Responsibilities
- Collaborate with business stakeholders to gather, analyze, and document business and functional requirements.
- Lead requirements-gathering sessions and workshops with business and technology teams.
- Develop detailed user stories, acceptance criteria, process flows, and functional specifications.
- Translate banking business requirements into scalable Salesforce Financial Services Cloud (FSC) functional solutions.
- Leverage knowledge of the Salesforce FSC banking data model to support solution design and business processes.
- Work closely with Salesforce architects, developers, QA teams, product owners, and other stakeholders throughout the solution delivery lifecycle.
- Support banking processes such as customer onboarding, account servicing, relationship management, and related banking workflows.
- Participate in Agile/Scrum ceremonies, including backlog refinement, sprint planning, and requirements reviews.
- Support functional testing, defect clarification, and User Acceptance Testing (UAT) activities.
- Ensure delivered Salesforce solutions align with business requirements and provide positive end-user experience.
Required Qualifications
- Strong experience as a Salesforce Business Systems Analyst (BSA) or Business Analyst.
- Solid domain knowledge within banking and financial services.
- Hands-on functional experience with Salesforce Financial Services Cloud (FSC).
- Good understanding of the FSC banking data model and how it supports financial services processes.
- Experience with banking workflows, including customer onboarding, account servicing, and relationship management.
- Strong experience gathering and documenting requirements, creating user stories, defining acceptance criteria, and developing process flows and functional specifications.
- Ability to translate business requirements into Salesforce/FSC functional solutions.
- Experience collaborating with Salesforce architects, developers, QA teams, and business stakeholders.
- Strong understanding of Agile/Scrum methodologies.
- Excellent communication, stakeholder management, analytical, and problem-solving skills.
Preferred Qualifications
- Salesforce certifications such as Salesforce Administrator, Salesforce Business Analyst, or Financial Services Cloud-related credentials are preferred.
- Experience supporting large-scale Salesforce implementations within banking or financial services organizations is a plus.
- Experience working with cross-functional and geographically distributed teams is preferred.
What Will Make You Successful
You will be successful in this role if you can combine strong banking domain knowledge with hands-on Salesforce FSC functional expertise, communicate effectively with both business and technical teams, and translate complex business requirements into clear, actionable Salesforce solutions.
Salary and Other Compensation:
The annual salary for this position is between $100,600– $145,500 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
