Title : Team Manager – Operations
Location: Kuala Lumpur, Malaysia
About the Role
The Team Manager works to coordinate and help work groups to assimilate and work in harmony. Assist each employee to enhance their involvement and utilize their strengths to accomplish their shared responsibilities. Based on the strengths of each team member, managers then assign or delegate appropriate tasks to them.
Job Description
Manages and leads a group of team leaders.
Communicates company goals, safety practices, SOPs, and task deadlines to team leaders.
Ensure performance metrics are met on a weekly/monthly basis.
Motivates team leaders and assesses performance.
Provides help to management, including hiring and training, and keeps management updated on team leader’s performance.
Leads initiatives for making processes more efficient & streamlined to deliver value to stakeholders.
Coach team leaders & members. An effective team manager coaches the team on achieving goals and developing necessary skills that get results.
Develop team leader’s strengths and improve weaknesses.
Identify goals and evaluate team progress. Resolve conflict and organize team initiatives.
Qualification & Experience:
Qualified graduate with 5 years of operations experience & +5 years of Team Manager experience (in a BPO is preferred).
Handle client escalations and presentations. High analytical & coordination skills are essential
Excellent people management skills and ability to follow through on projects assigned
Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
Team player and self-starter with strong interpersonal and solution-oriented attitude and an ability to effectively operate with high energy and flexibility in a fast paced, constantly evolving team environment.
Demonstrated ability to synthesize information and see the big picture while effectively managing details.
Strong client-facing skills with excellent communication, negotiation and conflict management skills & Stakeholder management skills
Able to manage 24/7 rotational shift.
Ability to streamline complex processes and implement workflows designed to increase efficiency.
Data driven with a keen eye for detail – proactive identification of failure points/ risks and develop action/ mitigation plans.
About Cognizant:
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
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コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
