Title : Team Manager – Operations
Location: Kuala Lumpur, Malaysia
About the Role
The Team Manager works to coordinate and help work groups to assimilate and work in harmony. Assist each employee to enhance their involvement and utilize their strengths to accomplish their shared responsibilities. Based on the strengths of each team member, managers then assign or delegate appropriate tasks to them.
Job Description
Manages and leads a group of team leaders.
Communicates company goals, safety practices, SOPs, and task deadlines to team leaders.
Ensure performance metrics are met on a weekly/monthly basis.
Motivates team leaders and assesses performance.
Provides help to management, including hiring and training, and keeps management updated on team leader’s performance.
Leads initiatives for making processes more efficient & streamlined to deliver value to stakeholders.
Coach team leaders & members. An effective team manager coaches the team on achieving goals and developing necessary skills that get results.
Develop team leader’s strengths and improve weaknesses.
Identify goals and evaluate team progress. Resolve conflict and organize team initiatives.
Qualification & Experience:
Qualified graduate with 5 years of operations experience & +5 years of Team Manager experience (in a BPO is preferred).
Handle client escalations and presentations. High analytical & coordination skills are essential
Excellent people management skills and ability to follow through on projects assigned
Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
Team player and self-starter with strong interpersonal and solution-oriented attitude and an ability to effectively operate with high energy and flexibility in a fast paced, constantly evolving team environment.
Demonstrated ability to synthesize information and see the big picture while effectively managing details.
Strong client-facing skills with excellent communication, negotiation and conflict management skills & Stakeholder management skills
Able to manage 24/7 rotational shift.
Ability to streamline complex processes and implement workflows designed to increase efficiency.
Data driven with a keen eye for detail – proactive identification of failure points/ risks and develop action/ mitigation plans.
About Cognizant:
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
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Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional de empleo
La información de compensación es precisa a la fecha de esta publicación. Cognizant se reserva el derecho de modificar esta información en cualquier momento, sujeto a la legislación aplicable.
Es posible que se requiera que los solicitantes asistan a entrevistas en persona o por videoconferencia. Además, es posible que se requiera que los candidatos presenten su identificación actual emitida por el estado o gobierno durante cada entrevista.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Si tienes una discapacidad que requiere adaptaciones razonables para buscar una vacante de trabajo o enviar una solicitud, puedes enviar un correo electrónico a [email protected] con tu solicitud e información de contacto.
