Job Description: -
Solution & Technology Architect
Purpose: -
• Lead the solution architecture for the Guest Value Programme, enabling a unified Guest / Customer Golden Record capability across the airline.
• Design scalable architectures that integrate customer data, operational events, and digital touchpoints to drive personalised guest engagement and revenue growth.
• Enable real-time decisioning and personalization through event-driven architectures and modern data platforms.
• Ensure alignment with the enterprise data, AI, and integration strategy, supporting other transformation programmes at play.
• Act as the architecture bridge between business, delivery teams, and technology platforms, ensuring solutions are secure, scalable, and aligned with enterprise standards.
Accountabilities
• Design the end-to-end architecture supporting the Guest Value platform, including customer data ingestion, identity resolution, profile stitching, and personalisation activation.
• Define and govern the Customer Golden Record architecture, ensuring accurate and trusted guest profiles across all systems.
• Architect real-time event-driven data pipelines integrating systems such as reservation systems, loyalty platforms, digital channels, and operational systems.
• Design integration patterns using streaming platforms, APIs, and microservices to support real-time triggers and journey orchestration.
• Ensure effective integration between Customer Data Platforms (CDP), experience platforms, analytics platforms, and enterprise data platforms.
• Collaborate with respective teams to ensure compliance with data governance, security, privacy, and regulatory requirements.
• Evaluate and guide implementation of vendor platforms and technologies, ensuring they align with enterprise architecture principles.
• Provide architectural guidance to delivery teams, product managers, and developers, supporting agile delivery and design reviews.
• Contribute to architecture documentation including solution intents, integration patterns, and architecture roadmaps.
• Support cross-functional collaboration with digital, marketing, loyalty, and operational teams to ensure solutions deliver measurable business value.
Education & Experience
• Bachelor’s or master’s degree in computer science, Engineering, Information Systems, or a related discipline.
• 8–12+ years of experience in solution architecture, enterprise architecture, or large-scale digital transformation programs.
• Proven experience designing data-driven and event-driven architectures in complex enterprise environments.
• Experience working with customer data platforms, digital engagement platforms, or customer experience technologies.
• Strong knowledge of API architectures, microservices, and integration patterns.
• Experience with modern data platforms, streaming architectures, and cloud technologies (preferably Azure).
• Familiarity with technologies such as Kafka / Event Hub, Databricks, Customer Data Platforms, and digital experience platforms is highly desirable.
• Experience working within Agile / SAFe delivery environments.
• Strong stakeholder management skills with the ability to communicate complex technical concepts to business and leadership stakeholders.
• Experience in the airline, travel, loyalty, or digital commerce domains is advantageous.
コグニザントのコミュニティ：
私たちは、互いを尊重し支え合う優秀な人材の集まりです。社員一人ひとりが成長し、力を発揮できるよう、エネルギッシュで協力的かつインクルーシブな職場環境を大切にしています。
- コグニザントは、世界中に30万人以上のアソシエイトを擁するグローバルコミュニティです。
- 私たちは、より良い方法を夢見るだけでなく、それを実現します。
- 人、クライアント、企業、地域社会、そして環境に対して、常に「正しいこと」を行うことで責任を果たします。
- あなたにとって最適なキャリアパスを築くことができる、革新的な環境を提供します。
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
コグニザントは機会均等を重視する雇用主です。応募者および候補者は、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、または連邦、州、地方の法律で保護されているその他の特性に基づいて差別されることはありません。
免責事項：
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現住所または政府発行の身分証明書の提示が必要となる場合があります。