This is an excellent opportunity for Unified Communication Engineer professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost.
Responsibilities
· Provide L3/L4 technical support for Unified Communications (UC) and Audio-Visual (AV) environments.
· Troubleshoot and resolve complex incidents related to AV systems, conferencing solutions, and collaboration technologies before escalation.
· Ensure all incidents are resolved within SLA and maintain high standards of ticket quality and documentation.
· Perform root cause analysis (RCA) and implement permanent fixes to prevent recurring issues.
· Support, configure, and troubleshoot audio and video routing, HDMI, HDCP, EDID, matrix switchers, displays, projectors, microphones, speakers, amplifiers, and AV control systems.
· Diagnose and resolve issues related to AV over IP, Digital Signal Processing (DSP), and enterprise conferencing technologies.
Support and maintain Microsoft Teams Rooms, Zoom Rooms, Cisco Webex, Logitech Rally, Poly Studio, Crestron, Extron, and similar collaboration platforms.
· Coordinate with OEM vendors for hardware replacement, RMAs, firmware upgrades, and technical escalations.
· Collaborate with Network, Infrastructure, Security, and End User Computing teams to resolve cross-functional issues.
· Create and maintain technical documentation, knowledge base articles, and standard operating procedures.
· Participate in system upgrades, preventive maintenance, and infrastructure improvement initiatives.
· Ensure optimal performance, availability, and reliability of enterprise AV and UC environments.
Required Skills
· Strong experience in Unified Communications (UC) and Audio-Visual (AV) support.
· Hands-on experience with AV Control Systems, Audio & Video Routing, HDMI, HDCP, EDID, Matrix Switchers, AV over IP, and Digital Signal Processing (DSP).
· Experience with Microsoft Teams Rooms, Zoom Rooms, Cisco Webex, Logitech Rally, Poly Studio, Crestron, Extron, Biamp, Shure, and QSC technologies.
· Good understanding of networking concepts including TCP/IP, DNS, DHCP, VLANs, subnetting, HTTP/HTTPS, SSH, FTP, and Telnet.
· Knowledge of routers, switches, firewalls, and IP-based networking fundamentals.
· Experience troubleshooting displays, projectors, codecs, microphones, speakers, amplifiers, conferencing devices, and AV peripherals.
· Familiarity with Windows operating systems and basic Linux administration.
· Ability to interpret technical schematics and perform advanced hardware and software troubleshooting.
· Experience coordinating with OEMs and third-party vendors for support and hardware lifecycle management.
· Strong analytical, problem-solving, communication, and documentation skills.
· Ability to work in a fast-paced enterprise support environment and manage multiple priorities effectively.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
