This is an excellent opportunity for Unified Communication Engineer professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost.
Responsibilities
· Provide L3/L4 technical support for Unified Communications (UC) and Audio-Visual (AV) environments.
· Troubleshoot and resolve complex incidents related to AV systems, conferencing solutions, and collaboration technologies before escalation.
· Ensure all incidents are resolved within SLA and maintain high standards of ticket quality and documentation.
· Perform root cause analysis (RCA) and implement permanent fixes to prevent recurring issues.
· Support, configure, and troubleshoot audio and video routing, HDMI, HDCP, EDID, matrix switchers, displays, projectors, microphones, speakers, amplifiers, and AV control systems.
· Diagnose and resolve issues related to AV over IP, Digital Signal Processing (DSP), and enterprise conferencing technologies.
Support and maintain Microsoft Teams Rooms, Zoom Rooms, Cisco Webex, Logitech Rally, Poly Studio, Crestron, Extron, and similar collaboration platforms.
· Coordinate with OEM vendors for hardware replacement, RMAs, firmware upgrades, and technical escalations.
· Collaborate with Network, Infrastructure, Security, and End User Computing teams to resolve cross-functional issues.
· Create and maintain technical documentation, knowledge base articles, and standard operating procedures.
· Participate in system upgrades, preventive maintenance, and infrastructure improvement initiatives.
· Ensure optimal performance, availability, and reliability of enterprise AV and UC environments.
Required Skills
· Strong experience in Unified Communications (UC) and Audio-Visual (AV) support.
· Hands-on experience with AV Control Systems, Audio & Video Routing, HDMI, HDCP, EDID, Matrix Switchers, AV over IP, and Digital Signal Processing (DSP).
· Experience with Microsoft Teams Rooms, Zoom Rooms, Cisco Webex, Logitech Rally, Poly Studio, Crestron, Extron, Biamp, Shure, and QSC technologies.
· Good understanding of networking concepts including TCP/IP, DNS, DHCP, VLANs, subnetting, HTTP/HTTPS, SSH, FTP, and Telnet.
· Knowledge of routers, switches, firewalls, and IP-based networking fundamentals.
· Experience troubleshooting displays, projectors, codecs, microphones, speakers, amplifiers, conferencing devices, and AV peripherals.
· Familiarity with Windows operating systems and basic Linux administration.
· Ability to interpret technical schematics and perform advanced hardware and software troubleshooting.
· Experience coordinating with OEMs and third-party vendors for support and hardware lifecycle management.
· Strong analytical, problem-solving, communication, and documentation skills.
· Ability to work in a fast-paced enterprise support environment and manage multiple priorities effectively.
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional sobre el empleo
La información sobre la compensación es exacta en la fecha de publicación de este anuncio. Cognizant se reserva el derecho de modificar esta información en cualquier momento, de conformidad con la legislación aplicable.
Es posible que se solicite a los solicitantes que asistan a entrevistas de forma presencial o mediante videoconferencia. Asimismo, durante cada entrevista, los candidatos podrán estar obligados a presentar un documento de identidad válido emitido por el estado o por el gobierno.
Cognizant es un empleador que ofrece igualdad de oportunidades. Su solicitud y candidatura no se evaluarán en función de la raza, el color, el sexo, la religión, el credo, la orientación sexual, la identidad de género, el origen nacional, la discapacidad, la información genética, el embarazo, la condición de veterano ni cualquier otra característica protegida por las leyes federales, estatales o locales.
