Service Delivery Manager - Pharmacovigilance
Location: Budapest, Hungary
Work model: hybrid
We offer:
· Competitive salary and cafeteria benefits; All You Can Move Sport pass (at a discounted price), Medical benefits and other perks
· Risk and accident insurance
· Chance to be part of a rapidly expanding organization
· Training and continuous learning and certification opportunities
· Multilingual environment, native colleagues
· Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies
· Easy to access location and modern office buildings (easy to reach from city center)
· Reimbursable language courses
· Team events and Company events (cool and youthful parties with team-games)
· High value awards and recognitions, annual bonus for top performers, and annual salary review
Responsibilities:
· Responsible for the overall delivery of the engagement
· Responsible for delivering service metrics, client commitments and adherence to contracts
· Liaise with Operation Manager / Engagement Lead regarding team management activities
· Coordinate with other project teams / working groups to identify opportunities in end-to-end process starting from Country Organizations to drive end-to-end optimizations
· Manage end-to-end delivery including budgeting, revenue & cost, capacity planning, tracking and reporting financial status of assigned projects to senior leadership
· Ensure adherence to internal and client procedures for self and team
· Ensuring training compliance and proper documentation is maintained in line with Global Training Plan (GTP) for self and team
· Lead / guide Operations Managers /Team Managers in process improvement initiatives in agreement with Client
· Resource management
· Attrition management
· Quality management
· Align Safety case processing teams with other teams to derive synergies of resources
· Communication with Novartis from a strategic perspective
· Operations review, understanding client’s needs and translating them into visible business process
· Development, maintenance and testing of the project’s business continuity plan
· Ensure project compliance to client SOP’s (Standard Operating Procedures)
· Acts as an escalation point for both internal and external stakeholders
· Accountable to ensure adherence (in a timely and documented manner) to security and compliance policies and procedures within the service delivery scope
· Design and implement KPI (Key Performance Indicators) measure, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement
Required skills:
· Graduate / Postgraduate / Doctorate degree in Life sciences / Science / Health care / Pharmacy / Medical sciences or equivalent degree
· Overall 8-10 years of relevant experience in Business Process Services (BPS)
· At least 5 years of experience in leadership roles
· Fluency in English
· Effective Communication skills
· Client management skills
· Leadership and people management skills
· Result Oriented
· Metric Management
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
