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Service Delivery Manager - Pharmacovigilance

00070525961

Service Delivery Manager - Pharmacovigilance

Location: Budapest, Hungary

Work model: hybrid

We offer:

· Competitive salary and cafeteria benefits; All You Can Move Sport pass (at a discounted price), Medical benefits and other perks

· Risk and accident insurance

· Chance to be part of a rapidly expanding organization

· Training and continuous learning and certification opportunities

· Multilingual environment, native colleagues

· Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies

· Easy to access location and modern office buildings (easy to reach from city center)

· Reimbursable language courses

· Team events and Company events (cool and youthful parties with team-games)

· High value awards and recognitions, annual bonus for top performers, and annual salary review

Responsibilities:

· Responsible for the overall delivery of the engagement

· Responsible for delivering service metrics, client commitments and adherence to contracts

· Liaise with Operation Manager / Engagement Lead regarding team management activities

· Coordinate with other project teams / working groups to identify opportunities in end-to-end process starting from Country Organizations to drive end-to-end optimizations

· Manage end-to-end delivery including budgeting, revenue & cost, capacity planning, tracking and reporting financial status of assigned projects to senior leadership

· Ensure adherence to internal and client procedures for self and team

· Ensuring training compliance and proper documentation is maintained in line with Global Training Plan (GTP) for self and team

· Lead / guide Operations Managers /Team Managers in process improvement initiatives in agreement with Client

· Resource management

· Attrition management

· Quality management

· Align Safety case processing teams with other teams to derive synergies of resources

· Communication with Novartis from a strategic perspective

· Operations review, understanding client’s needs and translating them into visible business process

· Development, maintenance and testing of the project’s business continuity plan

· Ensure project compliance to client SOP’s (Standard Operating Procedures)

· Acts as an escalation point for both internal and external stakeholders

· Accountable to ensure adherence (in a timely and documented manner) to security and compliance policies and procedures within the service delivery scope

· Design and implement KPI (Key Performance Indicators) measure, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement

Required skills:

· Graduate / Postgraduate / Doctorate degree in Life sciences / Science / Health care / Pharmacy / Medical sciences or equivalent degree

· Overall 8-10 years of relevant experience in Business Process Services (BPS)

· At least 5 years of experience in leadership roles

· Fluency in English

· Effective Communication skills

· Client management skills

· Leadership and people management skills

· Result Oriented

· Metric Management

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

EMEA Alin
Over my 11-year Cognizant career, I’ve grown from being a Jr. Developer to an Engineering Director. With support from Cognizant and my mentors, I’ve also explored mobile development, data and AI. The opportunities here are endless.
Alin Turcu Engineering Director
CAN Brigitte
Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy Director of Strategy Alliances
2
Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
Laura Reynaud Lead Counsel
EMEA Elena
My managers and mentors have always been there to guide me, challenge me and give me the space and confidence to grow. When you have the right people around you, work becomes fun.
Elena Becerril Engagement Delivery Lead

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