Responsibilities:
● Through community and social media, build relationships with community contributors to provide a
delightful self-help experience and support that scales
● Manage International Community in Japanese language, including: recruiting new experts, regularly
engaging with current experts, managing experts’ statuses, share appropriate comms and product info,
help preparing annual events for community experts
● Checking quality of localization of webmaster content to be published on relevant local channels
(Blogger, Twitter)
● Develop technical expertise, and be a genuine, credible, and utterly charming ambassador to the ICS
community
● Troubleshoot community experts’ escalations and issues qualifying for direct support.
● Proactively monitor communities to identify trending issues or threads suitable for direct support.
● Identify top user issues and relevant insights for your market and communicate those to the regional
PSM.
● Perform user feedback deep dive on specific market/languageupon request - Japanese.
● Be accountable for individual performance
● Be involved and offer suggestions on possible future team improvements
● Work closely with the other team members to meet client goals
● Responsible for other activities assigned by the direct Manager
Requirements:
● Graduation in any discipline; newly graduated candidateswill also be considered.
● Bilingual with excellent level on the market support language (Japanese)
● Good command in English language
● Relevant experience in website/online content creation/management
● Exceptional analytical and structured problem-solvingcapabilities
● Experience in one or more of the following areas: Internet Industry, Search Engine Optimization (SEO),
Developer Relations, Technical Communications and/orWeb Development
● Google Ads and Analytics understanding and experience
● Strong experience in analyzing, troubleshooting, andresolving user-reported issues
● Enthusiastic & self motivated with “Can do!” attitude
● Excellent communication skills (both verbal & written)
● Flexibility and adaptability to a changing and fastpaced working environment
● Ability to interpret and assimilate information
● Proactive and well organized with a track record ofsuccess in a team environment
● Good understanding on working with targets and meeting/exceedingclien
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
