German‑speaking IT Support Associate – with Joining Bonus
A bit about the role
As a German‑speaking IT Support Associate, you will make an impact by delivering high‑quality first‑level IT support to enterprise clients in a fast‑paced, service‑driven environment. You will be a valued member of a multilingual support team, helping users resolve technical issues while ensuring a positive customer experience.
Hybrid work model
After the initial training, employees typically benefit from up to 4 days of home office per week, with occasional days spent collaborating from our Budapest office. While currently this is the standard setup, specific cases may require more office presence. We support flexibility and promote a healthy work–life balance through our wellbeing programs.
In this role, you will
- Act as the first point of contact for end users and resolve IT issues at first level
- Handle user requests via phone, email, and support tools in line with SLAs
- Accurately document cases and actions in the ticketing system
- Escalate unresolved issues to Level 2 teams and follow up through resolution
- Maintain a high level of customer satisfaction through clear communication
What you need to have to be considered
- Fluent written and spoken German at C1/C2 level and upper‑intermediate English
- Experience in IT Support or customer support in a service environment
- Strong communication skills and a customer‑focused mindset
- High school diploma or equivalent qualification
- Willingness to work in shifts
These will help you stand out
- Interest in IT and technology, with a strong desire to learn
- Experience working in a multilingual or international environment
- Familiarity with ticketing or service management tools
Compensation & benefits
- Competitive salary and cafeteria benefits, with relocation support for candidates from abroad, including travel and short‑term accommodation where applicable
- Joining bonus
- Medical benefits, sport allowance, and discounted All You Can Move Sport Pass
- Reimbursable language courses and ongoing learning support
- Performance‑based awards, annual bonus, and salary review
- Team and company events that support collaboration and community
CogEU101
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
