AI Customer Engineer, Director
About the role
- Lead early-stage discovery and art-of-the-possible ideation sessions, helping clients and account teams explore how GenAI and AI can address critical business challenges
- Translate ambiguous client needs into solution hypotheses, conceptual flows, and “north star” AI scenarios that articulate business impact and differentiation
- Shape end-to-end AI solution architectures, defining data, ML, integration patterns, and partner components
- Develop and present client-ready solution artifacts, including proposals, statements of work, architecture decks, value frameworks, and demo narratives
- Orchestrate cross-functional pursuit teams, ensuring alignment across sales, industry specialists, engineering, delivery, and ecosystem partners
- Guide opportunities through governance checkpoints and ensure smooth handoff to delivery teams with validated architectures and clear assumptions
Work model
What you need to have to be considered
- Experience in AI/ML, GenAI, or solution architecture, with exposure to large language models and enterprise AI platforms
- Proven ability to lead structured discovery, ideation workshops, and technical deep dives with client stakeholders
- Demonstrated success shaping and progressing complex AI-driven opportunities, including proposals and solution design
- Strong understanding of enterprise data architectures, ML pipelines, cloud platforms, and system integration
- Ability to collaborate across sales, engineering, design, and delivery teams to influence outcomes
These will help you stand out
- Experience creating AI prototypes, MVPs, or proofs of concept during pursuit or pre-sales cycles
- Exposure to hyperscalers, AI platforms, and partner ecosystems
- Track record of orchestrating multi-disciplinary pursuit teams and managing solution trade-offs
- Strong storytelling skills that connect technical solutions to business value
- Background in AI consulting, sales engineering, or technical advisory roles
Benefits
- Medical, dental, vision, and life insurance
- Paid holidays and paid time off
- 401(k) plan with employer contributions
- Long-term and short-term disability coverage
- Paid parental leave
- Employee Stock Purchase Plan
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
