AI Customer Engineer, Seattle, Washington, United States

AI Customer Engineer

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Date de publication mai 20 2026

Localisation Seattle / United States

Catégorie d’emploi Sales and Marketing

Modalité de travail Hybrid

AI Customer Engineer, Director

About the role

As an AI Customer Engineer, you will make an impact by leading client discovery, solution shaping, and AI-driven opportunity development that helps organizations realize tangible business value from GenAI and AI. You will be a valued member of Cognizant’s AI Sales Engineering organization and work closely with sales, industry specialists, design and engineering teams, and ecosystem partners to bring high-value AI use cases from ideation through deal closure.

In this role, you will:

Lead early-stage discovery and art-of-the-possible ideation sessions, helping clients and account teams explore how GenAI and AI can address critical business challenges
Translate ambiguous client needs into solution hypotheses, conceptual flows, and “north star” AI scenarios that articulate business impact and differentiation
Shape end-to-end AI solution architectures, defining data, ML, integration patterns, and partner components
Develop and present client-ready solution artifacts, including proposals, statements of work, architecture decks, value frameworks, and demo narratives
Orchestrate cross-functional pursuit teams, ensuring alignment across sales, industry specialists, engineering, delivery, and ecosystem partners
Guide opportunities through governance checkpoints and ensure smooth handoff to delivery teams with validated architectures and clear assumptions

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2-3 days per week in a client or Cognizant office in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

Experience in AI/ML, GenAI, or solution architecture, with exposure to large language models and enterprise AI platforms
Proven ability to lead structured discovery, ideation workshops, and technical deep dives with client stakeholders
Demonstrated success shaping and progressing complex AI-driven opportunities, including proposals and solution design
Strong understanding of enterprise data architectures, ML pipelines, cloud platforms, and system integration
Ability to collaborate across sales, engineering, design, and delivery teams to influence outcomes

These will help you stand out

Experience creating AI prototypes, MVPs, or proofs of concept during pursuit or pre-sales cycles
Exposure to hyperscalers, AI platforms, and partner ecosystems
Track record of orchestrating multi-disciplinary pursuit teams and managing solution trade-offs
Strong storytelling skills that connect technical solutions to business value
Background in AI consulting, sales engineering, or technical advisory roles

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical, dental, vision, and life insurance
Paid holidays and paid time off
401(k) plan with employer contributions
Long-term and short-term disability coverage
Paid parental leave
Employee Stock Purchase Plan

À propos de nous

Cognizant (NASDAQ: CTSH) est un concepteur d’IA et un fournisseur de services technologiques. Avec notre gamme de solutions IA full-stack, nous accompagnons nos clients au carrefour de l’investissement dans l’IA et de la valeur ajoutée. Notre grande expertise sectorielle, des processus et de l’ingénierie nous permet de convertir le contexte propre à chaque entreprise en systèmes technologiques amplificateurs du potentiel humain, générateurs de résultats tangibles et garants de l’avantage des acteurs internationaux dans un monde en constante évolution. Découvrez notre méthode sur www.cognizant.com ou suivez @cognizant.

Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.

Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.

Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.

Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.