Job Summary
Join our team as a Specialist in Insurance Claims focusing on Workers Compensation. With 2 to 4 years of experience you will provide exceptional customer service in a hybrid work model with rotational shifts. Proficiency in Spanish is essential for effective communication and delivering impactful solutions.
Responsibilities
- Handle and resolve customer inquiries related to Workers Compensation claims with professionalism and empathy.
- Ensure timely and accurate processing of claims adhering to company policies and regulatory requirements.
- Collaborate with internal teams to gather necessary documentation and information for claim resolution.
- Maintain detailed records of claim activities and communications in the companys database.
- Provide clear and concise updates to customers regarding the status of their claims.
- Analyze claim data to identify trends and recommend process improvements for enhanced efficiency.
- Support the development of customer-centric solutions to address unique claim scenarios.
- Utilize your Spanish language skills to communicate effectively with Spanish-speaking customers ensuring clarity and understanding.
- Participate in rotational shifts to ensure consistent service coverage and availability.
- Contribute to team meetings and discussions to share insights and best practices for claim handling.
- Stay updated on industry trends and changes in Workers Compensation regulations to ensure compliance.
- Assist in training and mentoring new team members to uphold service standards.
- Demonstrate a commitment to delivering high-quality service that aligns with the companys mission and values.
Qualifications
- Possess 2 to 4 years of experience in customer service with a focus on Workers Compensation claims.
- Exhibit strong communication skills both verbal and written with proficiency in Spanish.
- Showcase the ability to analyze and resolve complex claim issues effectively.
- Demonstrate familiarity with Workers Compensation regulations and processes.
- Bring a customer-first mindset ensuring satisfaction and resolution in every interaction.
- Display excellent organizational skills for managing multiple claims simultaneously.
- Have experience working in a hybrid work model and adapting to rotational shifts.
- Show proficiency in using claim management software and tools.
- Present a proactive approach to identifying and implementing process improvements.
- Exhibit a collaborative attitude working seamlessly with team members and stakeholders.
- Maintain a high level of attention to detail to ensure accuracy in claim handling.
- Demonstrate adaptability to changing priorities and customer needs.
- Uphold ethical standards and confidentiality in handling sensitive claim information.
Certifications Required
Certified Workers Compensation Professional (CWCP) Customer Service Excellence Certification
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
