ServiceNow Technical Consultant
Location: Remote
Employment Type: Full-Time
Job ID: 00069526961
ServiceNow Technical Consultant
About the role
As a ServiceNow Technical Consultant, you will make an impact by designing, developing, and configuring high‑quality solutions across the ServiceNow platform. You will be a valued member of the delivery team and collaborate with cross‑functional stakeholders to build scalable, integrated solutions that enhance IT service management and asset management capabilities.
In this role, you will:
- Design and implement ServiceNow solutions, including Service Catalog workflows, ITIL processes, and ITAM modules.
- Develop integrations between ServiceNow and external systems using APIs and web services.
- Extend and enhance the ServiceNow data model to support CMDB, AMDB, SACM, and related modules.
- Perform development, testing, and debugging using JavaScript and server‑side scripting.
- Provide 2nd/3rd level support, resolving incidents, defects, and enhancement requests.
- Review designs, validate test scenarios, and ensure overall solution quality.
- Create and maintain technical documentation, including design specifications and implementation details.
- Collaborate with team members and stakeholders, providing updates and supporting delivery execution.
- Mentor junior team members (for experienced candidates), ensuring adherence to best practices and high‑quality delivery standards.
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we support a healthy work–life balance through our wellbeing programs.
The working arrangements for this role are accurate as of the date of posting and may change based on business or client needs.
What you need to have to be considered
- Bachelor’s degree in Software Engineering, Information Technology, or a related field (or equivalent experience).
- 2+ years of hands‑on experience with the ServiceNow platform.
- Experience developing and configuring ServiceNow solutions across ITSM/ITAM or related modules.
- Strong technical skills in JavaScript, HTML, CSS, and ServiceNow scripting.
- Experience building integrations using REST APIs or web services.
- Knowledge of ITIL processes, CMDB, and asset management concepts.
- Experience working in Agile environments and across the software development lifecycle.
- Strong analytical, problem‑solving, and communication skills.
These will help you stand out
- ServiceNow certifications such as Certified System Administrator (CSA) or Application Developer.
- Experience across multiple ServiceNow product lines beyond ITSM.
- Exposure to platform governance, data model design, and enterprise integrations.
- Experience mentoring junior developers or contributing to technical leadership.
- Strong stakeholder communication skills, including translating technical concepts for non‑technical audiences.
Salary and Other Compensation:
Applicants will be accepted till 7/30/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $87,000 - $100,000 CAD depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!
Apply Now!
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What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
