We are looking for an experienced AI Assurance Quality Engineer to ensure the quality, reliability, and performance of AI-powered conversational systems, including chatbots, virtual assistants, RAG applications, and agentic AI solutions.
Key Requirements
✅ 4+ years of Software Quality Engineering experience
✅ Strong Python scripting skills with experience building test automation tools/frameworks
✅ Hands-on experience testing:
- LLM-based applications
- Conversational AI systems
- Chatbots & Virtual Assistants
- RAG and Agentic AI solutions
✅ Strong understanding of:
- Prompt Engineering
- Context Management
- Function/Tool Calling
- Retrieval Mechanisms
- AI Failure Modes & Quality Risks
✅ Experience evaluating non-deterministic AI outputs using:
- Golden Datasets
- Rubric-Based Assessments
- LLM-as-a-Judge Frameworks
- Human Review Workflows
- Statistical Quality Metrics
Mandatory Domain Experience
✈️ Strong Airline/Travel Industry expertise in:
- Amadeus Altéa, Sabre, or Navitaire
- PSS / Reservation Systems
- GDS & NDC
- IATA Fare Construction
- Fare Rules & Ancillaries
- IROPS
- Payments & Refunds
CogAE106
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
