About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
Role: Desktop Support Manager
Location: Boston, MA
Mandatory skills: Desktop Support, Windows Support, ServiceNow ITSM, Hardware Support
-Manage end to end delivery of Desktop Support Services to ensure stable and predictable technology environments for business stakeholders
-Coordinate day to day ServiceNow incident management activities for Desktop Support to achieve timely resolution of user issues and adherence to service targets
-Analyze incident trends and recurring problems to drive preventive actions that reduce business disruptions and improve overall system reliability
-Monitor service performance metrics to identify gaps and initiate improvement actions that enhance service quality and user satisfaction
-Guide field services partners to ensure consistent on site support quality, accurate ticket handling, and clear documentation of actions taken
-Oversee desktop support activities covering hardware, operating systems, collaboration tools, and enterprise applications for office based users
-Implement standardized processes for request fulfillment, access setup, and device onboarding to provide a smooth experience for new and existing colleagues
-Document operational procedures, work instructions, and knowledge articles so that support teams can resolve issues quickly and consistently
-Engage with business users to understand pain points, gather feedback, and translate operational insights into practical improvement initiatives
-Coordinate with asset management and configuration teams to maintain accurate inventories and support traceability of devices and related services
-Perform periodic health checks on critical workplace services and escalate risks in advance to avoid unplanned outages and productivity loss
-Drive compliance with internal policies and regulatory requirements by following defined controls and maintaining auditable operational records
Applications will be accepted until 7/24/2026
The annual salary for this position is between $90,000- $115,000 depending on experience and other qualifications of the successful candidate.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
