Network Support Specialist – Voice & Cisco DNA Center
Location: Winston Salem, NC (Onsite)
Experience: 4-8+ years
Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Role Overview
The Network Support Specialist is responsible for administering Cisco DNA Center and supporting enterprise voice infrastructure. This role combines network management, voice systems support, monitoring tools, and security administration to ensure reliable and secure network operations.
Key Responsibilities
Cisco DNA Center & Network Administration
Administer and maintain Cisco DNA Center, Cisco ISE, and Network Access Control (NAC) environments.
Apply network standards, templates, and policies across enterprise infrastructure.
Monitor network health, compliance, and performance through DNA Center dashboards.
Maintain network asset inventory and configuration records.
Voice Systems Support
Support Cisco Call Manager and enterprise voice infrastructure.
Assist with Microsoft Teams Voice migration activities.
Troubleshoot voicemail systems and voice-related issues.
Coordinate support and lifecycle management of Cisco IP telephony solutions.
Network Monitoring & Operations
Configure and support SolarWinds network monitoring solutions.
Integrate monitoring tools with ITSM platforms for automated incident management.
Monitor alerts, investigate issues, and coordinate resolution activities.
Troubleshoot NTP, DHCP, and related network service issues.
Security & Compliance
Maintain Cisco ISE and NAC security policies.
Support security audits, compliance initiatives, and remediation activities.
Participate in change management and infrastructure governance processes.
Collaborate with infrastructure and security teams to resolve network-related issues.
Documentation & Reporting
Develop and maintain network diagrams, architecture documentation, and configuration records.
Document infrastructure changes, upgrades, and operational procedures.
Provide regular status updates and technical reports.
Maintain implementation plans and support documentation.
Required Qualifications
5+ years of experience in enterprise network engineering or network support.
Hands-on experience with Cisco DNA Center, Cisco ISE, and NAC technologies.
Strong knowledge of Cisco Unified Communications and voice systems administration.
Experience with SolarWinds Network Monitoring and ITSM integrations.
Familiarity with Microsoft Teams Voice/Direct Routing solutions.
Understanding of network security, access control, and compliance frameworks.
Preferred Qualifications
CCNP Enterprise, CCNP Collaboration, or equivalent certification.
Experience supporting large-scale voice migration projects.
Knowledge of enterprise monitoring, automation, and network management tools.
Applications will be accepted until 7/15/2026
The annual salary for this position is between $49,001- $90,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contribution
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
#CB
#IND123
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
