Network Support Specialist – Voice & Cisco DNA Center
Location: Winston Salem, NC (Onsite)
Experience: 4-8+ years
Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Role Overview
The Network Support Specialist is responsible for administering Cisco DNA Center and supporting enterprise voice infrastructure. This role combines network management, voice systems support, monitoring tools, and security administration to ensure reliable and secure network operations.
Key Responsibilities
Cisco DNA Center & Network Administration
Administer and maintain Cisco DNA Center, Cisco ISE, and Network Access Control (NAC) environments.
Apply network standards, templates, and policies across enterprise infrastructure.
Monitor network health, compliance, and performance through DNA Center dashboards.
Maintain network asset inventory and configuration records.
Voice Systems Support
Support Cisco Call Manager and enterprise voice infrastructure.
Assist with Microsoft Teams Voice migration activities.
Troubleshoot voicemail systems and voice-related issues.
Coordinate support and lifecycle management of Cisco IP telephony solutions.
Network Monitoring & Operations
Configure and support SolarWinds network monitoring solutions.
Integrate monitoring tools with ITSM platforms for automated incident management.
Monitor alerts, investigate issues, and coordinate resolution activities.
Troubleshoot NTP, DHCP, and related network service issues.
Security & Compliance
Maintain Cisco ISE and NAC security policies.
Support security audits, compliance initiatives, and remediation activities.
Participate in change management and infrastructure governance processes.
Collaborate with infrastructure and security teams to resolve network-related issues.
Documentation & Reporting
Develop and maintain network diagrams, architecture documentation, and configuration records.
Document infrastructure changes, upgrades, and operational procedures.
Provide regular status updates and technical reports.
Maintain implementation plans and support documentation.
Required Qualifications
5+ years of experience in enterprise network engineering or network support.
Hands-on experience with Cisco DNA Center, Cisco ISE, and NAC technologies.
Strong knowledge of Cisco Unified Communications and voice systems administration.
Experience with SolarWinds Network Monitoring and ITSM integrations.
Familiarity with Microsoft Teams Voice/Direct Routing solutions.
Understanding of network security, access control, and compliance frameworks.
Preferred Qualifications
CCNP Enterprise, CCNP Collaboration, or equivalent certification.
Experience supporting large-scale voice migration projects.
Knowledge of enterprise monitoring, automation, and network management tools.
Applications will be accepted until 7/15/2026
The annual salary for this position is between $49,001- $90,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contribution
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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Sobre a Cognizant
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Informações adicionais de emprego
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.
