Network Support Specialist – Voice & Cisco DNA Center
Location: Winston Salem, NC (Onsite)
Experience: 4-8+ years
Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Role Overview
The Network Support Specialist is responsible for administering Cisco DNA Center and supporting enterprise voice infrastructure. This role combines network management, voice systems support, monitoring tools, and security administration to ensure reliable and secure network operations.
Key Responsibilities
Cisco DNA Center & Network Administration
Administer and maintain Cisco DNA Center, Cisco ISE, and Network Access Control (NAC) environments.
Apply network standards, templates, and policies across enterprise infrastructure.
Monitor network health, compliance, and performance through DNA Center dashboards.
Maintain network asset inventory and configuration records.
Voice Systems Support
Support Cisco Call Manager and enterprise voice infrastructure.
Assist with Microsoft Teams Voice migration activities.
Troubleshoot voicemail systems and voice-related issues.
Coordinate support and lifecycle management of Cisco IP telephony solutions.
Network Monitoring & Operations
Configure and support SolarWinds network monitoring solutions.
Integrate monitoring tools with ITSM platforms for automated incident management.
Monitor alerts, investigate issues, and coordinate resolution activities.
Troubleshoot NTP, DHCP, and related network service issues.
Security & Compliance
Maintain Cisco ISE and NAC security policies.
Support security audits, compliance initiatives, and remediation activities.
Participate in change management and infrastructure governance processes.
Collaborate with infrastructure and security teams to resolve network-related issues.
Documentation & Reporting
Develop and maintain network diagrams, architecture documentation, and configuration records.
Document infrastructure changes, upgrades, and operational procedures.
Provide regular status updates and technical reports.
Maintain implementation plans and support documentation.
Required Qualifications
5+ years of experience in enterprise network engineering or network support.
Hands-on experience with Cisco DNA Center, Cisco ISE, and NAC technologies.
Strong knowledge of Cisco Unified Communications and voice systems administration.
Experience with SolarWinds Network Monitoring and ITSM integrations.
Familiarity with Microsoft Teams Voice/Direct Routing solutions.
Understanding of network security, access control, and compliance frameworks.
Preferred Qualifications
CCNP Enterprise, CCNP Collaboration, or equivalent certification.
Experience supporting large-scale voice migration projects.
Knowledge of enterprise monitoring, automation, and network management tools.
Applications will be accepted until 7/15/2026
The annual salary for this position is between $49,001- $90,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contribution
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional sobre el empleo
La información sobre la compensación es exacta en la fecha de publicación de este anuncio. Cognizant se reserva el derecho de modificar esta información en cualquier momento, de conformidad con la legislación aplicable.
Es posible que se solicite a los solicitantes que asistan a entrevistas de forma presencial o mediante videoconferencia. Asimismo, durante cada entrevista, los candidatos podrán estar obligados a presentar un documento de identidad válido emitido por el estado o por el gobierno.
Cognizant es un empleador que ofrece igualdad de oportunidades. Su solicitud y candidatura no se evaluarán en función de la raza, el color, el sexo, la religión, el credo, la orientación sexual, la identidad de género, el origen nacional, la discapacidad, la información genética, el embarazo, la condición de veterano ni cualquier otra característica protegida por las leyes federales, estatales o locales.
