About the role
As an Systems Engineer (d/f/m), you will make an impact by ensuring the smooth operation, maintenance, and troubleshooting of manufacturing, lab, and data center IT systems at our client’s Norderstedt site. You will be a valued member of the onsite support team and work collaboratively with network, server, and infrastructure specialists, as well as OEM partners, to ensure continuous business operations in a regulated environment.
In this role, you will:
- Provide end‑to‑end support for manufacturing, lab, and data center IT systems and devices.
- Deliver advanced troubleshooting for AV technologies (projectors, microphones, speakers, amplifiers, cameras, displays).
- Identify root causes of incidents across IT devices, mobility solutions, and end‑user technologies.
- Perform onsite Smart Hands & Feet support, including commissioning/decommissioning and rack & stack activities.
- Coordinate with network and server teams on high‑priority issues and escalations.
- Execute power shutdown maintenance procedures for data center components (network equipment, servers).
- Manage full IT asset lifecycle (collection, storage, labeling, imaging, allocation, recovery, hygiene validation, disposal).
- Provide physical access coordination for vendors (IDF/MDF/MMR, communication rooms, data center).
- Maintain continuity of print services, including coordination with vendors and monitoring printer usage.
- Ensure operational network connectivity (LAN), Wi‑Fi, printers, voice systems, Tandberg video systems.
- Support cable patching coordination and execution.
- Install, configure, and maintain hardware and software components for end‑user readiness.
- Adhere to GMP/GxP regulations and support operations in clean room/manufacturing environments.
- Apply strong quality focus and attention to detail in all work tasks.
What you need to have to be considered
- Fluent German language skills at C1–C2 CEFR level (mandatory).
- Solid experience supporting manufacturing, lab, or distribution center IT environments.
- Strong hands‑on experience with scanners, rugged tablets, Zebra printers, production PCs, and specialized test equipment.
- Advanced troubleshooting expertise for IT and mobility devices.
- Advanced AV troubleshooting (projectors, microphones, speakers, amplifiers, cameras, displays).
- Experience executing power shutdown maintenance for data center environments.
- Strong communication skills for coordinating with network, server teams, and OEM vendors.
- Knowledge and practical experience working under GMP/GxP regulatory requirements.
- Ability to work in clean room and manufacturing environments.
- Experience with rack & stack activities for routers, switches, firewalls, WAPs.
- Practical experience with IT asset lifecycle processes.
- Advanced Microsoft knowledge (server-related support is a plus).
- High attention to detail and strong quality mindset.
These will help you stand out
- Deep experience in regulated manufacturing environments (pharma, medical devices, etc.).
- Strong stakeholder management in high‑priority escalation scenarios.
- Broad hardware certification(s) or vendor-specific credentials.
- Ability to independently drive root‑cause analysis and remediation plans.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
